Chandra Bednar
Oklahoma City,OK
Summary
Experienced Customer Service Representative with 8 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Mentor/customer Service Representative
Advanced Call Center Technologies LLC
01.2023 - Current
- Planned, developed, and implemented strategies to convey information with key decision-makers.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors
- Provided coaching and mentoring to employees.
- Trained and mentored 150 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person, and blended learning sessions.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Concentrix
10.2018 - 09.2022
- Reconciled daily sales, returns, and financial reports in QuickBooks.
- Established QuickBooks accounting system to reflect accurate financial records.
- Trained clients on QuickBooks to help make tax management easier.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Cosmetologist
Warrens Salon
03.2016 - 01.2018
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Managed cash flow, business transactions, banking, and accounting processes.
- Achieved personal sales goals by upselling products to meet individual needs.
- Handled employee scheduling and coverage needs during business hours.
- Promoted business through marketing initiatives and use of social media.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative
Experian
05.2013 - 06.2016
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor Of Business Administration - Finance
Post University
Waterbury, CT05.2025
Certification - Cosmetology Education
Arthurs Beauty College
Fort Smith, United States09.2012
Skills
- Customer Support
- Group Instruction
- Effective Leadership
- Goal Planning
- Call Management
- Complaint Resolution
- Information Security
- Critical Thinking
- Technical Support
- Training Development Aptitude
- Customer Relations
- Computer Proficiency
Timeline
Mentor/customer Service Representative
Advanced Call Center Technologies LLC
01.2023 - Current
Customer Service Representative
Concentrix
10.2018 - 09.2022
Cosmetologist
Warrens Salon
03.2016 - 01.2018
Customer Service Representative
Experian
05.2013 - 06.2016
Bachelor Of Business Administration - Finance
Post University
Certification - Cosmetology Education
Arthurs Beauty College
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