Summary
Overview
Work History
Education
Skills
Certification
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Languages
Languages
Timeline
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Chandra Bourne

Arden

Summary

Dynamic General Manager with a proven track record at Green Sage Cafe, excelling in profit and loss management and team development. Enhanced operational efficiency through strategic process improvements, while fostering a culture of accountability. Skilled in inventory control and guest relations, consistently delivering exceptional service and driving repeat business.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Green Sage Cafe
Arden
07.2024 - Current
  • Oversaw daily operations to align with strategic goals and enhance efficiency.
  • Managed budget allocations while monitoring financial performance consistently.
  • Developed training programs that improved employee skills and team productivity.
  • Conducted performance evaluations, offering constructive feedback to staff members.
  • Implemented process improvements that streamlined operations and reduced costs.
  • Supervised all facets of daily business operations including budgeting, staffing, and customer service.
  • Trained employees on policies, procedures, and job responsibilities.
  • Managed kitchen inventory levels while ordering supplies as needed.

Guest Experience Manager

The Walt Disney Company
Vero Beach
09.2016 - 07.2024
  • Delivered world-class hotel experiences by adhering to Disney Service Standards.
  • Maintained Forbes ratings through exceptional guest service and operational excellence.
  • Collaborated with guests and cast members to resolve issues effectively.
  • Inspired and developed a diverse team, promoting accountability and excellence.
  • Recognized cast members for outstanding performance in safety, courtesy, inclusion, show, and efficiency.
  • Exceeded guest expectations resulting in positive feedback and repeat visits.
  • Partnered with leadership teams to align on shared Cast base initiatives.
  • Managed staffing levels daily based on demand while providing performance results.

Bar/FOH Manager

Brinker International Corp
Vero Beach
08.2012 - 05.2016
  • Developed talented team through hiring, coaching, and performance management processes.
  • Implemented corrective actions to enhance service results continuously.
  • Monitored cash handling procedures to ensure accurate customer charges.
  • Scheduled staff hours and allocated resources to optimize team member performance.
  • Established standards for personnel performance and customer service excellence.
  • Oversaw compliance with health and fire regulations to mitigate risks.
  • Managed bar operations, including inventory counts and ordering supplies weekly.
  • Performed food preparation and service tasks as needed, ensuring quality delivery.

Operations Manager

Dave & Buster's
Miami
04.2002 - 08.2012
  • Managed daily operations to ensure smooth guest experiences and high service standards.
  • Oversaw team training initiatives to enhance employee skills and performance.
  • Coordinated inventory management to maintain adequate stock levels and minimize shortages.
  • Collaborated with department heads to align operational goals with company objectives.
  • Conducted regular staff meetings to communicate updates and address concerns effectively.
  • Managed scheduling, training and inventory control.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Attended networking events related to the subject matter being presented.
  • Generated leads through networking contacts, cold calling prospects.

Education

High School Diploma -

Sebastian River High School
Sebastian, FL

Skills

  • Upselling and sales
  • Profit and loss management
  • Leadership and team development
  • Microsoft Office proficiency
  • Restaurant and kitchen management
  • Bartending and serving skills
  • Food safety compliance
  • Point of sale systems
  • Event planning and execution
  • Employee orientation and training
  • Banquet and catering experience
  • Front desk operations
  • Guest services and relations
  • Cash handling expertise
  • Inventory control strategies
  • Recruiting and staffing

Certification

Food Handler Certification-ServSafe

<Enter your own>

Title: Guest Experience Manager

Languages

Spanish, Fluent

Languages

English
Professional
Spanish
Professional

Timeline

General Manager

Green Sage Cafe
07.2024 - Current

Guest Experience Manager

The Walt Disney Company
09.2016 - 07.2024

Bar/FOH Manager

Brinker International Corp
08.2012 - 05.2016

Operations Manager

Dave & Buster's
04.2002 - 08.2012

High School Diploma -

Sebastian River High School

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