Chandra Bowers
Conover,North Carolina
Summary
Results-driven HR Manager with expertise in talent acquisition, compliance, and HR operations. Proven track record in overseeing hiring process, implementing policies, and optimizing workforce effectiveness. Skilled in strategic thinking, leadership, and communication. Seeking HR Manager roles to drive organizational success and foster positive work environment.
Overview
25
25
years of professional experience
Work History
Regional Recruiter
Fundamental Administrative Services LLC Company
Remote , SC
2022.03 - Current
- Maintained compliance with applicable laws by staying informed about legal updates in labor regulations.
- Managed candidate activity and ensured consistent documentation through the use of the applicant tracking system.
- Ensured smooth scheduling and coordination of all candidate interviews with hiring managers, while also facilitating post-interview calibration and feedback sessions with interview teams.
- Maintained accuracy in collating and managing updated credentials for various healthcare professionals.
- Utilize diverse sourcing methods, including job boards, LinkedIn, referrals, and cold calling, to attract qualified candidates.
- Counseled management on refining talent acquisition procedures including interview approaches, negotiating salaries.
- Contributed to the development of employee relations policies related to performance reviews, promotions, and terminations.
- Maximized ATS integration and job board investment through contract research, review, and negotiation with vendors.
- Administered successful internal as well as external ATS job posting processes while monitoring recruitment indicators.
- Forged strategic alliances with neighboring academic institutions to develop a pipeline of talent via internships or apprenticeships.
Area Human Resource Manager
Brookdale Senior Living
Statesville , NC
2021.07 - 2022.03
- Served as a consultant for managers on HR concerns like EEO and sexual harassment regulations, ensuring adherence to legal requirements.
- Managed recruitment efforts including job postings, interviewing candidates, background checks, and reference checks.
- Developed and implemented employee policies and procedures.
- Organized training programs for employees to improve skillsets and increase productivity.
- Spearheaded training sessions by teaching many managers in various departments on the usage of iCIMS for more efficient staff recruitment methods resulting in a significant decrease in hiring duration.
- Drove successful hiring initiatives by overseeing recruitment, selection, and onboarding procedures to attract top performers.
- Successfully managed staffing concerns by resolving conflicts, implementing disciplinary actions, mediating disputes, and directing the overall disciplinary process.
- Developed optimized talent management strategies through close collaboration with executives
- Maximized employee potential by identifying opportunities for value addition, thereby increasing organizational efficiency to achieve better outcomes
- Implemented effective strategies to foster relationships with job seekers, positioning the community as an attractive employer
- Delivered consistent support for adherence with HR policies by providing effective guidance to recruiters
- Collaborated with HR team members to improve recruitment and staffing practices, enhancing overall HR effectiveness.
HR Generalist Assistant
Guardian Home Health
Hickory , NC
2020.10 - 2021.07
- Provided administrative support to the HR team by handling various tasks such as filing, data entry, document preparation, and employee records maintenance
- Contributed to recruitment efforts by managing job postings, organizing interview schedules, and screening potential candidates.
- Facilitated seamless new employee onboarding process through preparation of welcome packages and assistance with paperwork
- Managed employee benefits programs, administering and overseeing health insurance options, retirement plans, and various employee amenities
- Addressed employee queries, concerns, and requests to foster a positive and productive work environment
- Ensured compliance with labor laws and company standards by assisting in the maintenance and updating of HR policies and procedures
- Coordinated training and development programs for employees, ensuring seamless execution.
- Performed duties as per detailed specifications; consistently evaluated upon completion of assignments in order to ensure compliance with regulations and timely delivery of project.
MRI Supervisors
Ortho Carolina
Charlotte , NC
2020.01 - 2020.10
- Advised management and personnel on complex personnel issues, recommending practical solutions
- Maintained high standards of work quality and quantity across multiple OrthoCarolina locations by overseeing clerical and support staff
- Coordinated ongoing staff training and provided regular performance reviews
- Streamlining physician processes and reducing conflict through effective teamwork with administrative personnel.
- Implemented work schedules and assignments, optimizing the utilization of per-diem employees to minimize overtime expenses
- Informed patients and visitors of proper MRI safety protocols and ensured strict adherence to safety guidelines
- Managed all aspects of time tracking and record-keeping to support efficient payroll administration
- Collaborated with managers from both operations and technical departments to assess equipment effectiveness and suggest improvements to technical procedures.
- Achieved compliance with guidelines outlined by MRI, departmental policies, hospital procedures and regulations set by the Joint Commission.
Test Surgery Scheduler
Novant Health
Hickory , NC
2017.01 - 2020.01
- Effectively organized and maintained patient appointment schedule with consistent reminders throughout the year.
- Collaborated with medical office staff to ensure quality patient care through coordinating physicians' daily schedules.
- Managed referral process and verified medical insurance coverage
- Managed patient check out and affected account settlements for a medical center's administration team.
- Maintained full compliance of scheduling activities as per established policies and procedures at the hospital.
- Ensured adherence to relevant patient privacy laws, including HIPAA, while maintaining a safe working environment.
Insurance verification specialist
OrthoCarolina
Hickory , NC
2017.01 - 2013.10
- Provided weekly, monthly, and yearly reminders to patients for their upcoming appointments
- Coordinated daily schedules for physicians, ensuring quality patient care through collaboration with medical office staff
- Processed referrals, arranged and managed medical records, and validated insurance coverage information
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Provided timely follow up with payers regarding payment status of claims.
- Effectively oversaw updates to the surgical calendar
- Ensured compliance with documentation procedures by updating records regularly
- Obtained necessary authorizations promptly, facilitating hassle-free healthcare solutions
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Director of Employee Engagement
Longview Assisted Living
Morganton , NC
2000.01 - 2013.10
- Skillfully supervised the delivery of patient care at a bustling mental health clinic while maintaining strict adherence to regulatory stipulations
- Handled employee relations and grievances while ensuring compliance with human resources principles such as employment services/staffing and benefits administration processes/procedures/practices/policies/laws/regulations.
- Drove the recruitment process for clinical and administrative staff, skillfully managing employee scheduling and overseeing continual training initiatives.
- Demonstrated a commitment to exceptional customer service by consistently providing outstanding support to patients and their families
- Achieved optimization of clinic operations through the formulation and meticulous implementation of policies and procedures
- Efficiently managed finance with expertise in budgeting, forecasting and billing/ insurance claim arrangements for ensuring economic firmness.
- Organized frequent team gatherings to enhance communication and build strong teamwork, creating a harmonious work environment for success
- Maintained a strong record of compliance with HIPAA regulations and other legal obligations, prioritizing patient confidentiality and upholding data security
- Enhanced the clinic's reputation by actively expanding its network through forging and maintaining positive relationships with community organizations and referral sources
- Devised and implemented highly effective marketing strategies to promote clinic services, resulting in a significant boost of patient count.
- Led onboarding and credentialing for staff, resulting in a highly skilled workforce dedicated to delivering superior care.
Education
Associates, Applied Science -
Catawba Valley Community College
Hickory, NCSkills
- Talent Acquisition and Management
- HR Policies and Compliance
- Strategic HR Planning
- Conflict Resolution and Mediation
- Leadership and Team Building
- Pivot tables
- Administrative Support
- Time Management
- iCIMS Applicant Tracking software
- Kronos Training
Timeline
Regional Recruiter
Fundamental Administrative Services LLC Company
2022.03 - Current
Area Human Resource Manager
Brookdale Senior Living
2021.07 - 2022.03
HR Generalist Assistant
Guardian Home Health
2020.10 - 2021.07
MRI Supervisors
Ortho Carolina
2020.01 - 2020.10
Test Surgery Scheduler
Novant Health
2017.01 - 2020.01
Insurance verification specialist
OrthoCarolina
2017.01 - 2013.10
Director of Employee Engagement
Longview Assisted Living
2000.01 - 2013.10
Associates, Applied Science -
Catawba Valley Community College
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