Chandra Boyce

• Responsible for making real-time announcements via public address systems regarding train schedules, platform changes, delays, and cancellations. Using clear and professional language to ensure announcements are easily understood by passengers, including those with hearing difficulties. While ensuring that prescribed scripts or guidelines are adhered to while maintaining an approachable tone.
• I am also responsible for staying informed about train schedules, track assignments, and operational changes to ensure timely and accurate communication. Coordinated with train dispatchers, station personnel, and control centers to stay updated on train statuses. I assist with emergency announcements clearly and promptly, including evacuation procedures, safety information, and critical updates. In service disruptions, I further assist in directing passengers to ensure safety and minimize confusion.

• Grapple Truck Driver and Yard Material Handler
• North East Corridor
• Operated grapple truck to transport materials safely and efficiently across various compounds, adhering to strict safety protocols.
• Maintained accurate vehicle logs, ensuring compliance with company and regulatory requirements.
• Performed routine truck maintenance to ensure vehicle reliability and operational safety.
• Managed material handling using forklifts and other equipment, ensuring timely and organized placement of materials within the yard.
• Processed material reservations to fulfill the needs of internal railroad departments, contributing to seamless operations and resource availability.
• Followed safety procedures to prevent accidents or equipment damage during transportation and yard activities.
• Collaborated with team members and supervisors to support operational efficiency and meet organizational goals.

• Maintained a clean and safe bus environment for the comfort of all passengers. Assist passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus. Adhered strictly to traffic laws and safety guidelines while operating the bus on my assigned route.

• I was responsible for safely transporting passengers along assigned routes between Long Island and Queens, NY. My exceptional driving skills and thorough knowledge of routes allowed me to strongly commit care to passengers while maintaining a safe and satisfactory work environment. The position also includes training new operators and maintaining an exemplary driving record.

• In this position, I was responsible for analyzing data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment. I also established strong relationships with local law enforcement agencies to improve communication and collaborative efforts to prevent retail crime. I conducted daily and weekly meetings with various department managers and staff to enhance employee awareness of loss prevention practices through clear communication and ongoing training. Through these initiatives, I reduced inventory shrinkage, which increased sales.

Designed and delivered targeted training programs for new loss prevention personnel, focusing on theft prevention, investigation techniques, and compliance standards.
Trained store associates and management teams on deterrence strategies, fraud prevention, and emergency response protocols, continuously refining programs to enhance effectiveness.
Conducted routine and surprise audits to identify compliance gaps and vulnerabilities, investigating incidents of theft, fraud, or policy violations in collaboration with law enforcement when necessary.
Performed covert surveillance in high-risk areas, utilizing advanced tools to document suspicious activities and prevent losses.
Assisted with inventory management to identify shrinkage trends and collaborated with store leadership to implement best practices, reducing discrepancies and operational inefficiencies.
Fostered stronger communication and collaboration with district leaders and store teams, ensuring alignment with loss prevention strategies.
Prepared detailed reports and leveraged analytical skills to track progress, measure effectiveness, and recommend actionable improvements.