Summary
Overview
Work History
Education
Skills
Timeline
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Chandra Brinson

Chandra Brinson

Lakeland,FL

Summary

Dynamic leader with a proven track record at Primo Water, enhancing customer satisfaction and loyalty through expert problem-solving and customer service skills. Excelled in training and mentoring, significantly reducing complaints by implementing strategic solutions. Skilled in Microsoft Office, demonstrating exceptional time management and decision-making abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Manager (call Center)

Primo Water
11.2015 - 08.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Researched and corrected customer concerns to promote company loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Packer

Amazon
08.2014 - 11.2015
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

Education

Associate of Science - Medical Assistant

Florida Technical College
Auburndale, FL
05.2002

High School Diploma -

Lake Wales Senior High
Lake Wales, FL
05.1993

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Training and mentoring
  • Decision-Making
  • Excellent time management skills
  • Adherence to high customer service standards

Timeline

Customer Service Manager (call Center)

Primo Water
11.2015 - 08.2024

Packer

Amazon
08.2014 - 11.2015

Associate of Science - Medical Assistant

Florida Technical College

High School Diploma -

Lake Wales Senior High
Chandra Brinson