Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Willing To Relocate
Timeline
Generic

Chandra Brooks

Palmdale,CA

Summary

Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Social Worker

Free To Be Program
07.2023 - Current
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Ensure that each home complies with Title 22 and Title 17 regulations and CARF policies & procedures.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
  • Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
  • Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
  • Conducted home visits to assess clients' home environment and provide support.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Program Clinical Coordinator

Sevita
Palmdale, CA
04.2021 - 07.2023
  • Coordinate the development, review, and implementation of services, case management, behavior intervention plans, and treatments provided to individuals served.
  • Oversee all services provided to individuals and their families, monitor quality of care delivered, ensure compliance with contractual terms, and monitor regulatory program compliance.
  • Assist in the development of quality services and engaging activities that meet the individual served needs.
  • Build and maintain relationships with families and external case managers.

Instructor IV

Central Valley Training Center
Fresno, CA
08.2011 - 04.2021
  • Monitored adults who have been diagnosed with disabilities by implementing class activities that will promote maximum learning.
  • Teaching socially acceptable behaviors, personal development skills.
  • Employing techniques such as behavior modification and positive reinforcement, and special educational strategies/techniques.
  • Promoted improvement in the development of sensory and perceptual motor skills, language, cognition, and memory.
  • Teachings such as goal setting, independence, job skill, and self-advocacy.
  • Case management, supervisor of classroom/staff, data entry, file audits and perform others jobs as needed.

Family Service Specialist, SMART-2

WestCare California
08.2008 - 01.2011
  • The job entailed intakes, research assessments, recommendations, generalized customer service, and follow-up for inpatient/outpatient clientele.
  • Responsible for facilitating parental choices through identification of available services, and the provision of information and assistance, which helps parents to evaluate the appropriateness of different childcare settings and make a choice of what is best for their needs.
  • Participated regularly in community collaboration, such as community partnership boards; community health fairs/screening events to strengthen knowledge of community resources and referrals.
  • Maintain appropriate documentation of services provided, number of parents reached, families, etc by creating and entering data on Microsoft Word, Excel, PowerPoint and Outlook.
  • As well as case management, coordinating treatment/discharge planning, other continuums of care needs and aftercare.
  • Perform other duties as assigned.

Education

Bachelor's - Psychology

University of Phoenix
Fresno, CA
07.2018

Skills

  • Social Work
  • Individual / Group Counseling
  • Behavioral Health
  • Case Management
  • Conflict Management
  • Behavioral Therapy
  • Child & Family Counseling
  • Crisis Intervention
  • Developmental Disabilities Experience
  • Crisis Management
  • Microsoft Office
  • Communication skills
  • Behavior Management
  • Applied Behavior Analysis
  • Organizational Skills
  • Conflict resolution
  • Analytical thinking
  • Attention to detail
  • Referrals and networking
  • Community resources
  • Mandatory reporting procedures

Certification

CPR & First Aid, 07/01/20, 07/31/22

Additional Information

I am a person who has strong commitment to cooperative teamwork, leadership, integrity, excellent skills in written and verbal communication, presentations, problem solver, planning, self-motivated and reliability. My skills also include knowledge of Microsoft word, excel, outlook.

Willing To Relocate

  • Bedford, TX
  • Fort Worth, TX
  • White Settlement, TX

Timeline

Social Worker

Free To Be Program
07.2023 - Current

Program Clinical Coordinator

Sevita
04.2021 - 07.2023

Instructor IV

Central Valley Training Center
08.2011 - 04.2021

Family Service Specialist, SMART-2

WestCare California
08.2008 - 01.2011

Bachelor's - Psychology

University of Phoenix

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