Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandra Carson- Hall

Lehigh Acres,FL

Summary

Dynamic Delivery Driver Trainer with a proven track record at Dragonfly Logistics, skilled in driver assessment and team leadership. Enhanced training programs, resulting in improved driver performance and customer satisfaction. Known for patience and active listening, ensuring compliance with safety protocols while fostering a collaborative team environment.

Overview

35
35
years of professional experience

Work History

Delivery Driver Trainer

Dragonfly Logistics
05.2017 - Current
  • Trained new delivery drivers on safety protocols and best practices for efficient route navigation.
  • Monitored performance of trainees, providing constructive feedback to enhance driving skills and customer service.
  • Developed training materials and resources to streamline onboarding process for new delivery personnel.
  • Facilitated hands-on training sessions, ensuring compliance with company standards and local regulations.

Delivery Specialist

Dragonfly Logistics
05.2017 - Current
  • Collaborated with team to ensure timely delivery of packages.
  • Assisted in tracking shipment progress using company logistics software.
  • Learned safety protocols and best practices for package handling.
  • Supported inventory management by organizing and preparing items for dispatch.
  • Communicated effectively with customers regarding delivery updates and inquiries.
  • Adapted to changing schedules and priorities in fast-paced environment.
  • Maintained cleanliness and organization of delivery vehicle and equipment.
  • Developed understanding of local routes to enhance delivery efficiency.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
  • Contributed to sustainable business practices by consolidating deliveries whenever possible, reducing fuel consumption and overall carbon footprint.
  • Ensured the safety of delivered items by properly securing and handling packages during transport.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of deliveries and money received from customers.
  • Verified load against delivery ticket before beginning every shift.
  • Maintained clean and orderly appearance while on shift.
  • Delivered packages to customer doorsteps and business offices.
  • Reported issues found with delivery truck to next shift driver and shift lead.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Reported customer questions, issues and complaints to management.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Fed Ex

PACKAGE HANDLER, United Parcel Service
06.2013 - 06.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Pharmacy Delivery Driver

Edison Prescription Shoppe
09.1990 - 08.2013
  • Delivered medications to patients in a timely and safe manner.
  • Maintained accurate delivery logs and patient records.
  • Ensured compliance with safety regulations and pharmacy policies.
  • Communicated clearly with pharmacy staff regarding delivery schedules.

Education

High School Diploma - Gen Ed

Cape Coral High School
Cape Coral, FL
05.1982

Skills

  • Driver assessment
  • Patience and tolerance
  • Active listening
  • Team leadership qualities

Timeline

Delivery Driver Trainer

Dragonfly Logistics
05.2017 - Current

Delivery Specialist

Dragonfly Logistics
05.2017 - Current

Fed Ex

PACKAGE HANDLER, United Parcel Service
06.2013 - 06.2017

Pharmacy Delivery Driver

Edison Prescription Shoppe
09.1990 - 08.2013

High School Diploma - Gen Ed

Cape Coral High School

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