CHANDRA CONNER

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Completed patient referrals to other medical specialists.
• Enhanced office productivity by handling high volume of callers per day.

• Check-in/out guest, making key cards, booking reservations, taking payments, laundry, housekeeping
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Maintained transaction security by verifying payment cards against identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Kept accounts in balance and ran daily reports to verify totals.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Planned coverage needs and organized services to support incoming special events.
• Protected guest valuables with main safe or in individual boxes to maximize security.
• Prepared weekly employee work schedules for team members.

• Checking driving records, checking dot records, handling contracts, paying tickets when needed, maintaining safety records, maintenance records, managing drivers and other staff
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Helped build and review master service agreements for work eligibility.
• Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Set up MRI, CT, US appointments with patients.

• Scheduled procedures, surgeries and doctor appointments for average of [Number] patients per daily.
• Maintained schedules for Radiology Technicians
• Helped with Insurance questions, collected copays and deductibles, updated patient demographics and insurance plans

• Managing Dr schedule, inputting patient records, inputting vitals, medications, scheduling procedures with the hospital, calling in medicine, inventory of medical items
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Obtained client medical history, medication information, symptoms and allergies.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Checked supply availability and laid out instruments for [Type] patient rooms.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Worked with wound care to complete [Number] wound care checks and daily treatments.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Completed patient referrals to other medical specialists.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

• Caring for patients, assistance with toileting, bathing, feeding, vitals, medications, charting input and out takes
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Facilitated personal hygiene management, feeding and ambulation.
• Obtained client medical history, medication information, symptoms and allergies.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

I was married, stay at home wife and mother of 2

• Educated customers on company systems, form completion and access to services.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Engaged in learning and development opportunities to promote continued performance improvement.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
• Completed over [Number] outbound calls per shift to deliver [Type] and [Type] prepared survey scripts.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.