CHANDRA JOSETTE CRUZ
Salt Lake City,UT
Summary
Enthusiastic employee eager to contribute to team success through hard work and attention to detail. Positive attitude that is contagious. Excited to bring attributes to the team as well as to the customers. Extremely motivated to learn, grow and excel in a profession that is seeking a loyal and hardworking woman. Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Field Op Specialist
Peloton
Salt Lake City, Utah
5/4/20 - 05.2021
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Interacted with customers to determine needs and opportunities for additional sales.
- Accurately recorded delivery and route information using [Software].
- Drove and prepped Peloton Bikes and delivered into people's homes
- Gave demonstrations on use of bike, safety measures, and features.
Alcohol Transportation
BootLeg’N
Draper, UT
05.2019 - 12.2019
- Removed and unloaded packages from truck for customer deliveries, using extreme care to avoid damage to goods
- Completed 60-200-mile per day routes with as many as 10-20 stops
- Enforced on-time shipment of products
- Operated equipment such as hand dolly's and carts to efficiently load and unload vehicles, consistently maintaining tight timetables
- Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions
- Presented clean, neat appearance during every shift to uphold professional company presence
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
Real Estate Sales Agent
Realty ONE Group Inc.
Midvale, UT
02.2018 - 06.2019
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Assisted clients in financial planning for purchase
- Hosted over 25 open houses
- Showed properties to potential buyers and other brokers at open houses and by appointment
Orthopedic Technician
The Orthopedic Specialty Hospital
Murray, UT
07.2008 - 01.2017
- Prepared and passed instruments, sutures, and supplies needed in operative procedure and maintained correct count
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Skillfully performed suture removals for patients of all ages
- Transcribed sensitive documents with complete confidentiality
- Corrected grammar, spelling and syntax mistakes
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Obtained client medical history, including medication information, symptoms and allergies
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Greeted and took intake form for 50-75 patients twice weekly
- Typed over 50 dictations twice weekly
Education
Real Estate License - Real Estate
Stringham School
Murray01.2018
High School Diploma -
Southpointe
Sandy, UT2004
Skills
- Detail oriented
- Administratively skilled
- Interpersonal communication skills
- Product presentation
- Building client relationships
- Works well independently and in high paced environments
- Leadership
- Customer rapport
- Professional telephone demeanor
- Complaint resolution
- Medical terminology knowledge
- Inbound and Outbound Calling
REFERENCES
Rylan Balderas
Team Lead for Peloton Field Ops
Email: balderas27@icloud.com
Ph: 214-842-1095
Bill Gowski, Orthopedic Hand Surgeon
The Orthopedic Specialty Group
Email: bill.gowski@gmail.com
Ph: 801-231-0646
Trish Perez
Email:
Ph: 801-703-7295
Certification
- PT - Phlebotomy Technician
Timeline
Alcohol Transportation
BootLeg’N
05.2019 - 12.2019
Real Estate Sales Agent
Realty ONE Group Inc.
02.2018 - 06.2019
Orthopedic Technician
The Orthopedic Specialty Hospital
07.2008 - 01.2017
Field Op Specialist
Peloton
5/4/20 - 05.2021
Real Estate License - Real Estate
Stringham School
High School Diploma -
Southpointe
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