Chandra Culver
West Union
Summary
At The Recovery Council, I spearheaded performance improvement initiatives, elevating patient satisfaction significantly. Leveraging my expertise in clinical leadership and effective communication, I enhanced operational efficiency and care quality. My collaborative approach and commitment to continuous learning in clinical supervision and staff development underscore my achievements in advancing healthcare delivery.
Overview
16
16
years of professional experience
Work History
Assistant Clinical Director
The Recovery Council
08.2009 - Current
- Promoted a culture of safety within the clinic through rigorous adherence to regulatory standards and continuous staff education on best practices.
- Implemented performance improvement initiatives, resulting in higher patient satisfaction rates.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in patient outcomes and satisfaction levels.
- Collaborated with executive leadership to establish organizational goals and strategic plans for the clinical department.
- Conducted behavioral assessments, functional assessments and functional analyses.
- Streamlined clinical operations for improved efficiency by optimizing staff scheduling and resource allocation.
- Championed patient-centered care initiatives that empowered patients to take an active role in their healthcare plans and decision-making process.
- Managed sensitive cases professionally, ensuring timely intervention and support for patients experiencing crises or presenting complex clinical needs.
- Enhanced patient care quality by implementing evidence-based practices and clinical guidelines.
- Ensured compliance with all federal, state, and local regulations governing healthcare delivery through diligent monitoring and proactive policy updates as needed.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Reduced patient wait times with effective appointment management and coordination among clinical teams.
Education
Masters of Education in Counseling - Counseling
Lindsey Wilson College
Columbia, KY12-2014
Skills
- Clinical leadership
- Performance improvement
- Interdisciplinary collaboration
- Clinical operations
- Effective communication
- HIPAA
- Quality improvement
- Clinical quality improvement
- Clinical supervision
- Staff development
- Compliance with regulatory guidelines
Licensure
I am an LPCC-S with training and experience in EMDR, Acceptance and Commitment Therapy, Dialectical Behavior Therapy, Trauma Focused Cognitive Behavioral Therapy, and Motivational Interviewing.
Timeline
Assistant Clinical Director
The Recovery Council
08.2009 - Current
Masters of Education in Counseling - Counseling
Lindsey Wilson College
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