Chandra Davis
Dunkirk,NY
Summary
I am hard working, self motivated and reliable to adapt to all settings.
Overview
17
17
years of professional experience
Work History
Care Coordination Supervisor
Person Centered Services
09.2022 - Current
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
Care Coordinator Ambassador
Person Centered Services
06.2018 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked with central management to identify, plan, align, and address training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Medicaid Service Coordinator
Aspire Of WNY
05.2014 - 06.2018
- Enhanced client satisfaction by effectively coordinating Medicaid services and support.
- Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
- Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
- Partnered with local organizations to expand access to social and community services.
- Advocated on behalf of clients to secure needed services and overcome barriers to access.
- Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
- Maintained accurate documentation and records management, ensuring compliance with state regulations and guidelines.
- Assessed community needs and identified resources for social and community service programs.
- Participated in multidisciplinary team meetings to discuss client progress and revise care plans accordingly.
Residential Habilitation Aide
Aspire Of WNY
10.2006 - 05.2015
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Facilitated communication between residents and their families, fostering strong relationships and keeping all parties informed of ongoing developments.
- Ensured a safe and comfortable environment for residents by adhering to established safety protocols and regulations.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Developed strong rapport with residents by treating them with respect while remaining empathetic towards their personal experiences.
- Provided direct personal care and administrative services to clients.
- Participated in regular staff meetings to discuss resident progress, share insights, and identify areas for improvement within the facility.
Education
Bachelor of Science - Human Services
SUNY Empire
Saratoga Springs05.2015
Skills
- Therap experience
- Goal-Oriented
- Program Evaluation
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Verbal Communication
- Written Communication
- Supervision and leadership
- MS Office
Timeline
Care Coordination Supervisor
Person Centered Services
09.2022 - Current
Care Coordinator Ambassador
Person Centered Services
06.2018 - 09.2022
Medicaid Service Coordinator
Aspire Of WNY
05.2014 - 06.2018
Residential Habilitation Aide
Aspire Of WNY
10.2006 - 05.2015
Bachelor of Science - Human Services
SUNY Empire