CHANDRA DAVIS
Mount Sterling,KY
Summary
Certified Medical Receptionist and Data Entry Operator with experience in diverse industries looking to apply educational skills and experience to meet operational goals within a with a company. Offering over 10 years of experience with specialized skill in business management and office administration. Technologically-savvy with excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
10
10
years of professional experience
1
1
Certified Medical Receptionist
1
1
Certified Data Entry Operator
Work History
Administrative Office Manager
Joyce's Hair Design
03.2010 - 02.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel by 70m%.
- Updated reports, managed accounts, and generated reports for company database
- Created document management system to reduce paper usage and improve accuracy of tracking by 40m%.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collaborated with property manager design initiatives to maximize tenant retention and administration of renewal program.
- Maintained extensive investment files and all archives for all managed funds.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Monitored customer service trends and provided insights to management team for further improvement.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Retail Manager
APlus Rent To Own
04.2001 - 01.2010
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Implemented strategies focused on increasing store sales and customer satisfaction by 50%.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Audited store operations and records under management direction and resolved discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Introduced new methods, practices, and systems to reduce turnaround time by 75%.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored employee productivity and optimized procedures to reduce costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Applied Science - Medical Informatics
Maysville Community And Technical College
Mt. Sterling, KY12.2005
Skills
- Customer Relations
- Business Administration
- Strong knowledge of medical terminology, anatomy, and physiology
- Familiarity with electronic health records (EHR) systems and medical billing software
- Detail-oriented with excellent analytical and problem-solving skills
- Effective communication and teamwork abilities
- Typing (45 WPM) With few or no mistakes
- Account Reconciliation
- Credit and collections
- Scheduling
- Flexible and Adaptable
- Clerical Support
Additional Information
- Achievements/TasksAchievements/Tasks
Certification
- Certified Medical Receptionist, Maysville Community and Technical College, March 2023
- Certified Data Entry Operator, Maysville Community and Technical College, September 2022
Timeline
Administrative Office Manager
Joyce's Hair Design
03.2010 - 02.2022
Assistant Retail Manager
APlus Rent To Own
04.2001 - 01.2010
Associate of Applied Science - Medical Informatics
Maysville Community And Technical College
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