Chandra Demmings Bell
Benton,AR
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
21
21
years of professional experience
Work History
Senior Business System Analyst
Tata Consultancy Services
04.2018 - Current
- Serve as a liaison and subject matter expert for the business and technology team.
- Lead discussions with business and stakeholders to establish clear, accurate, complete business specifications.
- Provide system, work process advice and guidance that will assist the business and stakeholders align technology solutions with business initiatives.
- Develop and oversees requirement documentation and obtain appropriate sign-off from business and stakeholders.
- Participate in system design, development and technical walkthrough.
- Provide leadership and guidance to technology team from analysis to post implementation.
- Create and execute test scripts/plans to ensure quality of application/system per business requirements.
- Conduct demos and training to business and stakeholders on new applications enhancements and processes.
- Work with end users on user acceptance testing and obtain appropriate sign off to move to Production environment.
- Provide reporting to Business units using Structured Query Language (SQL).
- Participate in problem resolution, decision making, communications and other associated activities during all phases of system development life cycle.
Intermediate Business System Analyst
Transamerica Employee Benefits
09.2014 - 04.2018
- Served as Liaison between the Stakeholders/Business unit and Technical Team.
- Initiated and conduct interviews with business units to establish clear, accurate, comprehensive business specifications with defining business requirements/needs.
- Researched, analyzed and define system- processing requirements for new enhancements, products, and modifications or issues.
- Developed understanding of customer workflows to recommend improvements to existing and proposed systems to enhance solution functionality.
- Participated in business specification walk through and obtain appropriate sign off approval from business unit/stakeholders.
- Created user stories/acceptance criteria for new enhancements and modifications.
- Conducted testing to ensure system/application meets customer's requirements.
- Provided demos for stakeholders on new enhancements or processes.
- Worked with end users on user acceptance testing (UAT) and obtain appropriate sign off.
Electronic Business Analyst
Transamerica Employee Benefits
10.2013 - 09.2014
- Served as the primary contact for the business area regarding all aspects of electronically submitted files.
- Focused on electronic enrollment systems and the relationship with third party vendors and internal business units.
- Researched, analyzed and defined system(s) processing requirements for new products, enhancements, modifications, version releases, upgrades and code changes on assigned projects.
- Worked closely with third parties in development of system integrations for Insurance product enrollment.
- Conducted analysis and testing on internal enrollment system connected or being connected via single sign-on to third party systems.
- Coordinated and developed user documentation and training material.
- Worked with the business area, IT department and vendors to gather all required data and technical analysis needed to determine the acceptability of electronic files.
- Communicated findings to business area, IT department and/or vendor as applicable.
- Identified missing or incomplete data on electronic submissions. Interfaced with appropriate business area, IT and vendor to determine whether requested exceptions, UW offers and clients administrative expectations can be electronically and internally supported.
- Participated in system design, development and technical specification walkthrough.
- Adhered to the standards and processes of the System Development Life Cycle (SDLC) methodology as applicable.
- Assisted in the preparation and execution of test matrix/plans to ensure complete and thorough testing is performed.
- Provided coaching and mentoring to internal team members.
- Provided off-site training to Brokers and Agents on electronic enrollment processing.
Account Implementation Specialist
Transamerica Employee Benefits
09.2011 - 10.2013
- Built new/existing cases using company's systems such as EIS, AWD and EEO1.
- Served as the primary contact with Electronic Vendors in building new and existing electronic enrollments.
- Built Self Service and Enroller electronic enrollments for Voluntary Benefits based on case specification.
- Conducted testing to ensure underwriting, correct guideline and overall quality and ease of Electronic enrollment platform.
- Trained and mentored team members on new workflows and electronic enrollment processes.
- Created training documentation and held departmental training sessions on new processes.
- Communicated effectively with various stakeholders to ensure implementation of new group, products and maintain existing business.
- Ensured all paper, spreadsheet business and electronic files were processed accurately and in a timely manner.
- Built Company's Benefit Open Enrollment utilizing the Company's first electronic platform (TransApp).
Electronic Client Relationship Manager
Transamerica Employee Benefits
09.2008 - 09.2011
- Served as primary contact for stakeholders regarding new and existing case submission.
- Reviewed all case documents for completeness and accuracy
- Coordinated with various departments to facilitate smooth onboarding process for new clients.
- Provided client-focused solutions to complex problems, ensuring customer retention and loyalty.
- Resolved customer queries efficiently, responding promptly and professionally.
- Worked with Electronic Vendors on case specifications.
- Conducted testing to confirm electronic enrollment to ensure accuracy.
- Provided electronic enrollment training to stakeholders via Webex.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
Quality Analyst
Transamerica Employee Benefits
08.2005 - 09.2008
- Reviewed insurance products from Operations Insurance to ensure that the highest level of quality was obtained.
Case Coordinator
Transamerica Employee Benefits
09.2003 - 08.2005
- Ensured all cases were setup completely, accurately on a timely matter
- Maintained communication verbally and written with various departments as well as Brokers to ensure that all information was obtain for completion of case setup.
New Business Technician
Transamerica Employee Benefits
04.2003 - 09.2003
- Reviewed individual insurance applications
- Entered all required data related to policy insurance.
Education
BBA: Management Information Systems -
University of Arkansas at Little Rock
05.2002
Skills
- 10 years' experience in Insurance Worksite Marketing environment
- 8 years' experience in Electronic Enrollment
- Agile Business Analyst with 9 years' experience
- Clear, concise, and direct communicator
- Client-driven Delivery
- Analytical and Problem solver
- Flexible, hardworking, and driven to meet or exceed customer expectations
- Proven ability to manage multiple responsibilities
- JIRA, Version One (CollabNet)
- Microsoft SQL Server
- Balsamiq Mockups
- SharePoint
- Snipping Tool
- Google & MS Suites, Zoom, WebEx & Teams
Timeline
Senior Business System Analyst
Tata Consultancy Services
04.2018 - Current
Intermediate Business System Analyst
Transamerica Employee Benefits
09.2014 - 04.2018
Electronic Business Analyst
Transamerica Employee Benefits
10.2013 - 09.2014
Account Implementation Specialist
Transamerica Employee Benefits
09.2011 - 10.2013
Electronic Client Relationship Manager
Transamerica Employee Benefits
09.2008 - 09.2011
Quality Analyst
Transamerica Employee Benefits
08.2005 - 09.2008
Case Coordinator
Transamerica Employee Benefits
09.2003 - 08.2005
New Business Technician
Transamerica Employee Benefits
04.2003 - 09.2003
BBA: Management Information Systems -
University of Arkansas at Little Rock
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