Chandra Dixon
Boston,MA
Summary
Responsible Police Administrative Aide promoting more than 10 years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience scheduling appointments and inputting report details into company systems. A team-oriented employee showcasing analytical, decision making and problem resolution skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Police Clerk Typist
Boston Police Department
05.2018 - Current
- Assists with questions pertaining to motor vehicle accidents filing and completing reports
- Maintains logs of towed and abandoned vehicles
- Investigates incidents involving non-fatal accidents with pedestrians
- Supports other departments as need
- Performs general office duties
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Prepared statistical reports with relevant company data and statistics.
Key Holder
SAKS OFF FIFTH
10.2021 - 06.2023
- Focus on the customer experience by taking personal accountability to anticipate needs and exceed our customers’ expectations
- Maintain up-to-date knowledge of promotions, merchandise, and customer service policies
- Be cross-trained in store functions and provide coaching to associates
- Be responsible for opening and closing the store, managing bank deposits, balancing point of sale drawers and safe, and maintaining the physical security of the building
- Collaborate with store management to organize marketing and promotional campaigns, and coordinate staff schedules and activities
- Resolve customer issues through aligning to the core values of trust, integrity, and respect
- Build rapport with customers and team, resulting in repeat customers and engaged associates
- Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
- Participate and support in training for new company programs, procedures, and technologies
- Consistently model and coach the selling behaviors to meet or exceed key performance indicators
- Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
- Efficiently complete tasks or special projects assigned by store leadership
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and restricted access to keys to maintain store security.
- Created employee schedules to align coverage with forecasted demands.
Sales Associate/Customer Service Associate
SAKS OFF FIFTH
12.2016 - 09.2021
- Arranged items on store racks and shelves ensure accurate pricing
- Helped shoppers locate merchandise, cleaned the store, and handled customer inquiries regarding Marshall's goods and service
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored fitting room areas and assisted cashiers during busy shopping hours
- Welcomed customers, provided prompt and courteous customer service
- Stocked the floor with needed merchandise, opened and closed cash registers, counted money, separated charge slips, coupons, and vouchers
- Maintained a clean and safe work area
Police Clerk Typist
Boston Police Department
06.2008 - 04.2018
- Responds to inquiries both by telephone and in person
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Types reports, letters, memorandums, and other correspondence
- Accepted dictated notes and produced professional documents with outlined information.
- Enters and edits data into computer
- Speaks to District Attorney upon summons
- Testifies in court as needed
- Train new employee and cadets in all areas of the unit
- Performs general office duties
Secretary/ Salon Assistant
JUDAH HOUSE OF STYLE
01.2014 - 12.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Massaged clients' scalp during shampoos.
- Assists with clients question regarding services or products
- Ensures salon and hair booths are both clean and sanitary
- Wash and style clients as needed
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Retail Sales Associate
METRO PCS
09.2010 - 06.2011
- Addressed customers in a timely and positive manner to create a positive sales/buying experience for the customer
- Identified the customer's needs and provide information related to MetroPCS products and services
- Handled all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders
- Acted as a knowledgeable expert to the customer
- Maintained files of existing and potential customers
- Performed sales tracking and related reporting Store Processes & Procedures
- Read and understood all current and new company policies and procedures and market specific objectives as applicable
- Ensured work schedules were followed merchandising
- Maintained floor stocking levels, displays and help ensure that the store is clean and presentable to customers
Nutrition and Food Service Coordinator
MASSACHUSETTS GENERAL HOSPITAL
05.2004 - 06.2008
- Followed written and verbal instruction to provide quality customer service to patients requesting meals
- Reviewed meal plan and prepared same in accordance to dietary requirements
- Spoke with other employees to ensure consistent operation when changes required
- Administered patient room service and gives dietary supplements to patients
- Assisted with training new employees
Administrative Assistant
Massachusetts General Hospital
06.2002 - 01.2003
- Answered, screened, routed telephone calls, and performed general office support for unit; Required tasks: opened / sorted mail, ordered supplies and maintained logs / records
- Greeted and registered patients requesting appointments both in person and via telephone and communicated follow ups, cancellations, and other related information to physicians
- Entered time sensitive, confidential information on hospital and departmental computer systems and maintained departmental files and records for all appointments processed
- Mindful of patient confidentiality while treating patients in a professional and compassionate manner
Education
High School Diploma -
East Boston High School
East Boston, MANo Degree - Cosmetology
Empire Beauty School - Boston
Boston, MANo Degree - Criminal Justice
Roxbury Community College
Boston, MANo Degree - Criminal Justice
Pine Manor College
Chestnut Hill, MASkills
- Superior Customer Service experience
- Telephone
- Team player
- Microsoft office
- Cashier
- Data Entry
- Scheduling
- Typing
- Clerical Experience
- Time Management
- Microsoft Powerpoint
- Administrative Experience
Timeline
Key Holder
SAKS OFF FIFTH
10.2021 - 06.2023
Police Clerk Typist
Boston Police Department
05.2018 - Current
Sales Associate/Customer Service Associate
SAKS OFF FIFTH
12.2016 - 09.2021
Secretary/ Salon Assistant
JUDAH HOUSE OF STYLE
01.2014 - 12.2014
Retail Sales Associate
METRO PCS
09.2010 - 06.2011
Police Clerk Typist
Boston Police Department
06.2008 - 04.2018
Nutrition and Food Service Coordinator
MASSACHUSETTS GENERAL HOSPITAL
05.2004 - 06.2008
Administrative Assistant
Massachusetts General Hospital
06.2002 - 01.2003
High School Diploma -
East Boston High School
No Degree - Cosmetology
Empire Beauty School - Boston
No Degree - Criminal Justice
Roxbury Community College
No Degree - Criminal Justice
Pine Manor College
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