Chandra Felder-Blackmon
Jerome,ID
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Customer Service Associate
Oasis Stop 'N Go
07.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Assisted in maintaining store cleanliness and organization, enhancing overall shopping environment.
- Educated customers on product features, promotions, and store policies to improve satisfaction.
- Collaborated with team members to optimize inventory management and restocking procedures.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Jerome Laundromat
Jerome Laundromat
10.1998 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Jerome County Assessor
Jerome County
09.1997 - 06.2005
- Evaluated property values using industry-standard assessment tools and methodologies.
- Collaborated with local stakeholders to ensure accurate tax assessments and compliance with regulations.
- Conducted site visits to verify property characteristics and assess condition for accurate evaluations.
- Developed detailed 2D and 3D drawings using AutoCAD for various engineering projects.
- Collaborated with engineers to refine design specifications and ensure compliance with industry standards.
- Conducted thorough reviews of technical drawings to identify discrepancies and ensure accuracy.
Receptionist
Bridon Cordage
09.1995 - 05.1996
- Managed multi-line phone system, ensuring efficient call routing and prompt customer service.
- Coordinated scheduling for appointments, optimizing office workflow and resource allocation.
- Maintained organized reception area, enhancing professional environment for clients and visitors.
- Implemented electronic filing system, improving document retrieval speed and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
No Degree - English Sociology
College of Southern Idaho
Twin Falls, ID06-2008
High School Diploma -
Jerome High School
Jerome, ID05-1996
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Data entry
- Administrative and office support
- Data management
- 2D drafting proficiency
- AutoCAD shortcut commands
Timeline
Customer Service Associate
Oasis Stop 'N Go
07.2023 - Current
Jerome Laundromat
Jerome Laundromat
10.1998 - 10.2022
Jerome County Assessor
Jerome County
09.1997 - 06.2005
Receptionist
Bridon Cordage
09.1995 - 05.1996
No Degree - English Sociology
College of Southern Idaho
High School Diploma -
Jerome High School