CHANDRA GEARRING
Chicago,IL
Summary
Talented Director offering proven background in Health Care settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
9
9
years of professional experience
Work History
Director of Care
Senior Helpers
Des Plaines, IL
02.2023 - Current
- Recruited, hired and trained employees on operations and performance expectations.
- Managed payroll for temporary, hourly and salaried employees.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Monitored regulatory change required by new and revised laws and regulations, communicating complex protocols and determining operational impacts.
- Delegated work to staff, setting priorities and goals.
- Organized and oversaw work schedules of departmental managers.
- Increased caregiver satisfaction and streamlined business processes and procedures.
- Increased Listen360 engagement from 21% to 61% within 6 months in the role of DOC.
- Maintained records management system to process personnel information and produce reports.
- Managed schedules, assignments and performance of caregiver staff.
- Managed Recruitment Coordinator, Care Manager, Compliance and 142 caregivers.
- Developed highly effective working relationships with other departments by being positive and constructive leader.
Compliance Manager of Corporate Stores
Helpers
Des Plaines, IL
02.2022 - 02.2023
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk
- Developed and delivered training programs to inform new and current employees about compliance issues
- Managed compliance efforts, reporting, and audits.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
Compliance Analyst
AccentCare
Dallas, TX
11.2020 - 02.2022
- Performed special reviews to support management needs
- Helped to investigate fraud and identify risks in collaboration with risk management staff
- Provided customer training on compliance concerns to optimize operations and meet risk prevention goals
- Maintained State Survey tracking documents with current information
- Planned, implemented, and led HIPAA Security program, which produced 98% Compliance from 80% Compliance within the organization.
Caregiver
Charles Brown
Chicago, IL
04.2019 - 11.2020
- Followed care plan and directions to administer medications
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Quality Review Specialist
InGenesis Inc, Blue Cross Blue Shield
Chicago
10.2018 - 04.2019
- Worked closely with Full-Service Unit, Provider Telecommunication Center, and Medical Management Department to ensure appeal process meets established guidelines
- Adhered to accreditation and regulatory requirements to improve customer service and achieve organization goals related to grievance and appeal resolution
- Adhered to compliance with external regulatory and accreditation standards
- Complied with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program policies.
Compliance Analyst.............................
Family Health Network/Community Care Alliance of Illinois
Chicago, IL
09.2015 - 12.2018
- Ensured compliance with contract provisions with various agencies and applicable State and Federal laws
- Conducted periodic assessments and audits to ensure compliance with contractual and regulatory requirements and timeliness of submission
- Performed monthly Exclusion screening as reported to OIG Compliance as well as assisted Director of Compliance on the Delegation Oversight Committee (DOC)
- Acted as a resource to staff in all health plan departments related to contract and reporting requirements and regulatory compliance
- Responded to inquiries from state and federal regulatory agencies.
Education
Graduate Project Management | Project Management -
University of Phoenix
05.2022
MBA - Health Care Management
University of Phoenix
Tempe, AZ01.2018
Bachelor of Arts - Fiction Writing
Columbia College Chicago
Chicago, IL01.2005
Skills
- Analytical Skills
- Regulatory Documentation
- Employee Supervision
- Decision Making
- Verbal and Written Communication
- New Hire Orientation
- Training & Development
- Process Improvements
- Operational Management
- Regulatory Knowledge
Timeline
Director of Care
Senior Helpers
02.2023 - Current
Compliance Manager of Corporate Stores
Helpers
02.2022 - 02.2023
Compliance Analyst
AccentCare
11.2020 - 02.2022
Caregiver
Charles Brown
04.2019 - 11.2020
Quality Review Specialist
InGenesis Inc, Blue Cross Blue Shield
10.2018 - 04.2019
Compliance Analyst.............................
Family Health Network/Community Care Alliance of Illinois
09.2015 - 12.2018
Graduate Project Management | Project Management -
University of Phoenix
MBA - Health Care Management
University of Phoenix
Bachelor of Arts - Fiction Writing
Columbia College Chicago
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