Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Chandra Grillet

Sioux City,IA

Summary

Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I also have experience in taking care of poultry and livestock. Committed employee with history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic Water Safety Instructor. In-depth knowledge of proper swimming techniques, in addition to rescue and emergency protocols. The ability to guide others and maintain a healthy environment while also keeping customers happy while also helping staff. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Water Safety Instructor

Armstrong Aquatics
Petal, MS
04.2023 - Current
  • Instructed swimmers of all ages on proper technique, stroke development and water safety.
  • Created lesson plans tailored to the individual needs of each student.
  • Conducted poolside assessments to evaluate swimmer's abilities and progress.
  • Maintained a safe and enjoyable learning environment for students.
  • Provided one-on-one coaching sessions for advanced swimmers.
  • Taught basic rescue techniques to participants with varying skill levels.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Ensured compliance with health and safety regulations within the pool.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Performed light administrative duties such as filing documents and taking messages.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.

Waitress

Teaser's Mens Club
Sioux City, IA
01.2007 - Current
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.

Aquatics Supervisor

Norm Waitt Sr. YMCA
South Sioux City, NE
07.2024 - 07.2024
  • Supervised lifeguards, swim instructors, and other aquatics staff members.
  • Ensured proper maintenance of aquatic facilities and equipment.
  • Developed and implemented safety protocols for pool use.
  • Maintained accurate records of incidents and injuries in the pool area.
  • Instructed swimmers on proper technique and etiquette during swim lessons.
  • Provided emergency assistance to swimmers in distress or danger.
  • Organized swimming competitions and events, including registration, scheduling, scoring.
  • Scheduled regular water testing to ensure safe chemical levels are maintained.
  • Conducted daily inspections of pools, decks, bathrooms, locker rooms. for cleanliness and safety hazards.
  • Assisted with recruiting potential employees for the aquatics department.
  • Trained new aquatics staff members on safety procedures and policies.
  • Monitored pool usage to ensure compliance with rules and regulations.
  • Performed administrative tasks such as payroll processing and paperwork filing.
  • Adhered to local health codes related to aquatic operations.
  • Resolved customer complaints regarding aquatic programs or services.
  • Implemented marketing strategies to promote aquatics activities within the facility.
  • Created weekly schedules for lifeguards and other aquatics personnel.
  • Developed educational materials about aquatic activities for patrons' reference.
  • Coordinated with outside organizations to host special aquatic events at the facility.
  • Provided feedback on performance reviews for aquatics staff members.
  • Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.
  • Documented aquatic staff disciplinary action and implemented corrective plans.
  • Integrated immediate remediation and restoration for maintenance and operational barriers to maintain safe aquatic environment.
  • Assigned work to team members and evaluated performance against standards.
  • Helped recruit, hire and train department employees.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Sought out opportunities to improve service levels and corrected problems.
  • Settled disputes or helped solve other customer concerns.
  • Supervised material acquisition, setup and teardown for periodic and special events.
  • Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
  • Guided patrons to exits or provided instructions in emergency situations.
  • Greeted guests in a friendly and professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Assisted with the preparation of food and beverage items for customers.
  • Received payment from customers and processed transactions accurately.
  • Handled incoming calls, answered questions, and responded to complaints promptly.
  • Organized tables according to customer preferences.
  • Ensured that all orders were filled accurately and delivered on time.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Performed opening and closing duties as assigned by management.
  • Followed health department guidelines when handling food items.
  • Kept accurate records of sales figures for each day's business.
  • Attended team meetings regularly to discuss operational issues.
  • Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
  • Conducted daily inspections of equipment to ensure proper functioning order.
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Verified customer credit to establish payment method for accommodations.
  • Computed bills, collected payments and made change for guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Lifeguarding Instructor

YMCA of Petal and Hattiesburg
Petal, MS
02.2021 - 08.2023
  • Provided lifeguard instruction to students in a group setting, ensuring safety and proper technique.
  • Demonstrated emergency response techniques such as CPR and first aid.
  • Maintained records of student progress and attendance.
  • Ensured that all required safety equipment was available for use during classes.
  • Instructed students on the basics of water rescue, such as how to identify potential hazards and appropriate responses.
  • Assisted with the setup and takedown of classroom materials prior to each class session.
  • Organized recreational activities for students while they were not in the pool area or participating in a class activity.
  • Promoted aquatic safety by educating students on proper water safety protocols, such as floatation devices, buddy system.
  • Created a safe learning environment at all times by enforcing rules regarding behavior in and around the pool area.
  • Inspected facility before classes began to ensure that it met required standards for cleanliness and safety.
  • Communicated effectively with parents and guardians about student progress throughout course duration.
  • Collaborated with other instructors to develop effective strategies for teaching lifeguarding skills.
  • Utilized audio-visual aids during lessons when necessary to enhance understanding of material being taught.
  • Recognized signs of fatigue or distress among swimmers and took appropriate action when needed.
  • Responded promptly to any medical emergencies that occurred within the facility.
  • Stayed up-to-date on new developments related to lifeguarding instruction techniques.
  • Attended training sessions regularly in order to maintain certification requirements.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Puppy Wrangler

Petal Animal Clinic
Petal, MS
11.2020 - 05.2021
  • Conducted daily inspections of equipment, fences, and facilities to ensure safety of animals and personnel.
  • Provided guidance on proper care and handling of dogs and cats.
  • Identified opportunities to improve procedures to increase productivity and efficiency.
  • Performed routine maintenance tasks such as deworming, vaccinations, sales, bathing, and training.
  • Developed and maintained animal records including medical information and feeding schedules.
  • Monitored litter health by performing regular checks for disease or parasites.
  • Ensured all necessary supplies were available for clinic operations.
  • Worked closely with veterinarians during treatments or special projects.

Education

Associate of Arts - Music Theory And Composition

Western Iowa Tech Community College
Sioux City, IA
08.2014

BBA - Finance And Accounting

University of Phoenix
Tempe, AZ

Skills

  • Red Cross certification
  • Maintain safety standards at all times
  • Clear, concise communications with customers
  • Maintain a clean and healthy facility
  • Instruct other guards on how to properly clean the pool area for hazards or dangers
  • Provide help with a smile, and maintain rich relationships with customers, employees, and management
  • Pest Control
  • Disease Prevention
  • Animal Record Maintenance
  • Sanitation Practices
  • Livestock care
  • Problem-solving abilities
  • Gardening expertise
  • Active Listening
  • Disease Identification
  • Budgeting and finance
  • Vacuuming
  • Job Planning
  • Sanitizing
  • Chemicals handling
  • Sanitization techniques
  • Sorting
  • Folding
  • Strong Work Ethic
  • Laundry
  • Housekeeping
  • Furniture rearrangement
  • Interior window washing
  • Sweeping and Mopping
  • Laundry services
  • Interior and exterior cleaning
  • Restroom upkeep
  • Professional Appearance
  • Cleaning and sanitizing
  • Exceptional time management
  • Customer Service
  • Closet detailing
  • Polishing surfaces
  • Safe cleaning with chemicals
  • Steam Cleaning
  • Recycling management
  • Bloodborne pathogen knowledge
  • Event preparation
  • First Aid Training
  • Guest Relations
  • Health Code Compliance
  • Customer Service Management
  • Guest Reception
  • Payment Processing
  • Front Office Management
  • Room Service
  • Cash Handling

Certification

  • Red Cross LGI Certified
  • Red Cross Lifeguard Certified
  • Red Cross Water Safety Instructor
  • Red Cross Aquatic Facility Operator Certified
  • Bloodborne Pathogens Certified
  • Animal CPR Certification

Accomplishments

  • National Society of Leadership Society member
  • Completed Leadership Training
  • Dean's List

References

References available upon request.

Timeline

Aquatics Supervisor

Norm Waitt Sr. YMCA
07.2024 - 07.2024

Certified Water Safety Instructor

Armstrong Aquatics
04.2023 - Current

Lifeguarding Instructor

YMCA of Petal and Hattiesburg
02.2021 - 08.2023

Puppy Wrangler

Petal Animal Clinic
11.2020 - 05.2021

Waitress

Teaser's Mens Club
01.2007 - Current

Associate of Arts - Music Theory And Composition

Western Iowa Tech Community College

BBA - Finance And Accounting

University of Phoenix

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Chandra Grillet