Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandra Hannah

Johnsonville

Summary

Detail-oriented event planner with proven skills in vendor negotiation, event scheduling, and client collaboration. Committed to delivering successful events by overseeing all aspects of planning and execution. Results-driven event planner known for exceptional organizational skills and problem-solving abilities. Expertise in vendor negotiations and event execution, ready to contribute to impactful event experiences that exceed client expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Event Planner

Walls Experience
Salters
02.2023 - Current
  • Administered vendor interactions to ensure service acquisition and optimize contract negotiations effectively.
  • Developed event timelines and schedules to ensure all tasks were completed on time.
  • Collaborated with clients to understand their vision and deliver tailored event solutions.
  • Supervised event staff during setup, execution, and breakdown phases effectively.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Scheduled and attended pre-event meetings with clients to discuss event details and objectives.

Customer Services

Modivcare
Florence
03.2022 - 10.2023
  • Maintained detailed records of customer services provided.
  • Ensured compliance with applicable laws, regulations, rules and standards related to customer services.
  • Maintained accurate records of customer services provided.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Answered incoming calls from customers regarding their accounts or general inquiries about services offered by the company.
  • Coordinated with vendors for parts ordering, repairs or maintenance services needed by customers.
  • Addressed customer complaints regarding any aspect of the facilities' operation or services offered.
  • Participated in regular meetings with colleagues from other departments such as collections, legal services to discuss strategies for managing customer accounts more effectively.

02/2020

01/2022
Lake City
04.2020 - 02.2022
  • Provided technical support for software and hardware issues to enhance user experience.
  • Troubleshot customer inquiries through phone, email, and chat channels effectively.
  • Documented troubleshooting steps and solutions in knowledge base for future reference.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Served as first point of contact for incoming technical service calls and emails.
  • Supported customers with online billing, access, and account issues.
  • Recommended upgrades or additional features that could enhance user experience.

Education

Bachelor of Science - Social Services

Touro University
New York, NY
03-2010

Skills

  • Vendor negotiation
  • Event scheduling
  • Client collaboration
  • Staff supervision
  • Event logistics
  • Customer relationship management

Certification

  • Nursing Assistant -12/1994

Timeline

Event Planner

Walls Experience
02.2023 - Current

Customer Services

Modivcare
03.2022 - 10.2023

02/2020

01/2022
04.2020 - 02.2022

Bachelor of Science - Social Services

Touro University

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