Chandra Hawkins

• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Motivated employees through special events, constructive feedback.
• Implemented performance reviews and motivational strategies to elevate results.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Instructed shift supervisors on appropriate employee corrective steps.
• Created and implemented forward-thinking initiatives to improve employee engagement.

• Collaborated with store management team to lead and develop over 400 associates in the ares of operations, customer service and inventory management in a Walmart Supercenter whose annual sales volume was $120 million.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Investigated market to identify seasonal trends and forecast consumer needs.
• Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Supported senior management in implementing and upholding store policies and procedures.
• Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.

• Exceeded store activation sales goals and accomplished business objectives by inspiring staff to achieve activation quotas, averaging 600 store activations per month.
• Awarded for top sales performance in accessory revenue, achieving a 30% YOY increase.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.

Minor, Organizational Leadership