Chandra Herring
Boynton Beach,FL
Summary
Learning & Development/ Quality Assurance professional with over 20 years’ experience in Training and 8 years in Quality Assurance. Specializing in areas of
- Performance excellence
- Designing, developing and deploying instructional programs with a focus on change management, leadership, and mentoring.
- Expertise in different verticals in business outsourcing firms including Commercial Healthcare, Transportation, Utilities, and Sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VP of Training and Quality Assurance
Faneuil
02.2018 - 02.2023
- Responsibilities included creating and launching organizational learning strategies
- Launching the company's first Learning management system and communication tools
- Designed and owned the onboarding process for leadership resulting in knowledgeable leadership, retention and engagement of staff
- Designing and developing performance-based, blended learning programs consisting of eLearning, Video, Workshops/ILT, On-the-Job, and Performance Evaluations for all employees
- Developing and enhancing pilot programs for new clients during implementations including managing, coaching, simulations, and quality assurance programs to include peer mentoring
- Interacting and collaborating with key stakeholders, decision-makers, and executive leadership to create closed-looped processes to reduce training attrition and increase quality scores
- Developing quality planning, scorecards and quality processes and protocols for multiple client implementations
- Training internal staff members on processes, work instructions, and procedures to facilitate consistent company operations
- Successfully led key projects and implementation which resulted in overall Quality scores of 90% for 4 consecutive months and the reduction of training attrition by 30% for our utility vertical.
Director of Training
Faneuil
02.2010 - 02.2018
- Responsibilities included designing, developing, and managing delivery of training throughout the corporation
- Recommending strategies to meet client-specific training objectives
- Developing and implementing procedures to ensure the quality of training program and delivery
- Collaborating with recruiting and operations staff to ensure that client goals regarding employee training and staff readiness are achieved
- Conducting “Train-the-Trainer” courses for training staff assigned to client programs
- Providing support and assisting with trainer development on all company-wide programs.
Independent Consultant and Technical Trainer
The Mosaic Company
02.2008 - 02.2009
- Responsibilities included intra-department, inter-department, and vendor coordination in the development and delivery of new training programs
- Collaborated on the design and development of a Maximo-based training curriculum
- Interfaced with department leaders and third-party vendors to acquire information for Maximo and SAP documentation
- Completed online Maximo 6 training to obtain user-level expertise
- Developed new training and end-user guides to enhance performance in SAP, Advantex Mobile, and Dispatch applications
- Redesigned existing training materials for use as instructor and end-user training manuals.
Learning and Development Manager
Faneuil
02.2007 - 02.2008
- Responsibilities included the development and implementation of training with the overall objectives of promoting employee retention and professional growth
- Conducted “Train the Trainer” courses on-site and as a computer-based training curriculum
- Created introduction to leadership course for new supervisory personnel and leadership development courses for a management team that emphasized retention, engagement, and leading effective meetings
- Developed, published, and managed multifaceted programs to promote the professional growth of employees
- Designed instructional workbooks and collateral training materials that incorporated course agendas and objectives, hands-on experiences, worksheets, and review games.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Applied Science - Supervision and Management
Palm Beach State College
Skills
- Orientation and Onboarding
- Curriculum Design
- Coaching and mentoring
- Train-the- Trainer
- Presentation & Faciliation
- Leadership Development
- L&D KPI Metrics
- Analytics & Reporting
- Organizational Design & Effectiveness
Certification
- Certified Train the Trainer
- Certified Focus Group Facilitator
- Certified Instructional Designer
Timeline
VP of Training and Quality Assurance
Faneuil
02.2018 - 02.2023
Director of Training
Faneuil
02.2010 - 02.2018
Independent Consultant and Technical Trainer
The Mosaic Company
02.2008 - 02.2009
Learning and Development Manager
Faneuil
02.2007 - 02.2008
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Applied Science - Supervision and Management
Palm Beach State College
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