Chandra Hicks
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Executive Assistant/Medical Staff Coordinator
South Arkansas Regional Hospital
05.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Stayed current with industry trends and regulations through regular participation in relevant workshops and webinars, enhancing overall competency as a Medical Staff Credentialing Coordinator.
- Reduced turnaround time for medical staff applications through effective communication with applicants and thorough document reviews.
- Collaborated with medical staff leadership to facilitate timely credentialing decisions, improving overall hospital operations.
- Contributed to a positive work environment by fostering open communication between team members and other departments involved in the credentialing process.
- Monitored expiration dates on licenses, certifications, and insurance policies, proactively preventing lapses in coverage or compliance issues.
- Maintained confidentiality of sensitive information while handling large volumes of physician applications and records.
- Provided exceptional customer service to physicians during the application process, addressing concerns promptly and professionally.
Assistant Business Office Manager
Kinslow Eye & Laser
09.2017 - 05.2022
- Streamlined office procedures by implementing efficient organizational systems and reducing redundancies.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Assisted in budget preparation and monitoring expenses for cost-effective business practices.
- Maintained accurate financial records with meticulous organization and attention to detail.
- Supported senior management by assisting with daily tasks, meeting coordination, travel arrangements, and expense reporting.
- Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
- Negotiated contracts with vendors to secure favorable terms for the company''s benefit.
- Implemented performance evaluation process which led to increased productivity levels across departments.
- Contributed to revenue growth by identifying opportunities for cost savings within office operations.
Billing Manager
Heart Associates of South Arkansas
07.2013 - 09.2017
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
Education
BA in Business Administration -
Southern Arkansas University
Magnolia, ARSkills
- Invoice Processing
- Office Management
- Expense Reporting
- Meeting planning
- Administrative Support
- Scheduling
- Business Administration
- Customer Service
- Professional and mature
- AR/AP
- Accounting
Leadership Experience
Founder and president of non-profit organization Lupus Flare Fighters.
Roles And Responsibilities
Supports C-Suite leadership in all aspects of administrative duties, interact in a professional manner with internal and external customers, and providing exceptional customer service. Also responsible for analyzing financial data, daily bank deposits, ensuring compliance with banking regulations, responsible for preparation of bills and invoices for payment, setting up vendors as new accounts, obtain W-9s, maintain vendor master files, and preparing all contract documents, maintain records of invoices, check requests, investigate all complaints, and perform any other duties as required or assigned.
Personal Information
Title: Executive Assistant
References
Available upon request.
Timeline
Executive Assistant/Medical Staff Coordinator
South Arkansas Regional Hospital
05.2022 - Current
Assistant Business Office Manager
Kinslow Eye & Laser
09.2017 - 05.2022
Billing Manager
Heart Associates of South Arkansas
07.2013 - 09.2017
BA in Business Administration -
Southern Arkansas University
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