Chandra Hill

Educate and train clients on pharmacogenomics and diagnostic testing.

Upsell new tests to grow client base and maintain client satisfaction.

Collaborate with internal teams (marketing, operations, and clinical support) and external vendors.

Utilize CRM tools to streamline communication with sales and management teams.

Represent the company at trade shows and industry events, fostering networking opportunities.

Stay abreast of trends in behavioral health and personalized medicine.

Coordinated communication between patients and multi-specialty departments.

Developed and implemented departmental policies and procedures.

Provided mentorship, coaching, and performance evaluations to team members.

Configured and maintained provider resource templates.

Promoted teamwork and cooperation among staff to ensure productivity and quality management.

Evaluated existing workflows for opportunities to improve efficiency, resulting in reduced wait times for patients seeking care.

Mentored new clinical staff members for proper onboarding and orientation processes.

Facilitated strong communication among team members, fostering a collaborative work environment that increased productivity.

Coordinated schedules for staff members across multiple departments, ensuring adequate coverage during peak hours of operation.

Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Reviewed claims and data to confirm overpayments for Kaiser Permanente audits.

Generated reports, validated submissions, and ensured claim accuracy.

Gained proficiency in CPT, HCPC, DRG, and ICD-9 coding while utilizing multiple software systems.

Managed leads and inquiries generated through direct marketing efforts.

Assisted prospective residents and families with decision-making processes.

Built and maintained relationships with referral sources.

Demonstrated comprehensive knowledge of Medicare, Medicaid, HMO, and PPO plans.

Streamlined the admissions process, improving efficiency while maintaining high standards of candidate selection.

Organized successful open houses, and tours to case managers and potential families.

Provided exceptional customer service during phone and in person with prospective families, addressing concerns promptly and professionally.

Confirmed all insurance benefits met standards of admissions as dictated by policy.

Assisted in patient admission process based on criteria

Oversaw the admissions process and ensured patient criteria alignment with Medicare standards.

Established relationships with medical, legal, and community referral sources.

Collaborated with case managers and nurses to optimize patient admissions.