Summary
Overview
Work History
Education
Skills
Timeline
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Chandra Holloway

Ripley,TN

Summary

Dynamic professional with extensive experience at McDonald's, excelling in customer service and team management. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in Microsoft Excel and time management, consistently achieving high performance in fast-paced environments while fostering collaboration and teamwork.

Overview

30
30
years of professional experience

Work History

Temp Worker

Staffmark Staffing
06.2024 - Current
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.

Customer Service Representative/Data Entry Clerk

Alorica\Express Scripts
06.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Machine Operator

Unilever United States Inc.
02.2016 - 04.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Manager

McDonald's
01.2008 - 10.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Cashier

Walmart
09.1998 - 03.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Crew Member

Mcdonalds,
04.1995 - 08.1997
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Science -

University of Phoenix
Tempe, AZ
12-2027

Skills

  • Sales experience
  • Technical skills
  • Time management
  • Professional and mature
  • Supply restocking
  • microsoft excel
  • microsoft word
  • 65 wpm

Timeline

Temp Worker

Staffmark Staffing
06.2024 - Current

Customer Service Representative/Data Entry Clerk

Alorica\Express Scripts
06.2021 - 03.2024

Machine Operator

Unilever United States Inc.
02.2016 - 04.2021

Manager

McDonald's
01.2008 - 10.2016

Cashier

Walmart
09.1998 - 03.2004

Crew Member

Mcdonalds,
04.1995 - 08.1997

Bachelor of Science -

University of Phoenix

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Chandra Holloway