Summary
Overview
Work History
Education
Skills
Timeline
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Chandra Jackson

Cleveland Heights,OH

Summary

Well-qualified Management Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Dispatch Supervisor

Midwest Medical Transport
01.2024 - Current
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Supervised team of 15 employees and provided training focused on maximizing overall performance.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Scheduled and organized delivery routes.

Banker

PNC Bank
10.2016 - 08.2023
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Education

GED -

Cuyahoga Community College
Cleveland, OH
10.2001

Medical Assistant/Dental Assistant -

Cleveland Institute of Dental And Medical Assistant
Cleveland, OH
01-2006

Skills

  • On-site support dispatch management
  • EMS dispatch
  • Driver communication
  • Active listening
  • Workflow prioritization
  • Communication equipment operation
  • Dispatching field personnel
  • Organizational development
  • Cash oversight
  • Cash handling
  • Team coaching and training
  • Customer Service-oriented
  • Staff management
  • Teller experience

Timeline

Dispatch Supervisor

Midwest Medical Transport
01.2024 - Current

Banker

PNC Bank
10.2016 - 08.2023

GED -

Cuyahoga Community College

Medical Assistant/Dental Assistant -

Cleveland Institute of Dental And Medical Assistant

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