Chandra James
Minneapolis,MN
Summary
Dedicated to promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, conflict resolution and team training.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
03.2021 - 08.2022
- Improved customer satisfaction through exceptional service while processing returns and drive-up orders.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Supported Team Leads by assisting with break schedules, monitoring cashier lines to maintain desired service levels and filling in as Team Lead when needed.
- Trained new team members on cashier and service desk skills.
Cash Office Specialist
Target
02.2021 - 08.2022
- Accounted for the cash accrued by the store over the course of the previous business day using the G4S security system.
- Prepared store for opening by stocking cashier lanes and service desk drawers with cash needed for business.
- Verified that accounting records matched accumulated cash and investigated any reason for loss.
- Trained new employees on cash handling procedures, promoting best practices to minimize errors and maintain high levels of accountability.
Guest Services Representative/Manager
Hornbacher's Foods
07.2020 - 08.2021
- Responded to customer inquiries, complaints and other issues to increase customer satisfaction.
- Collaborated with team members to enhance overall guest experience with store checkout.
- Handled escalated complaints efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Performed closing duties which included accounting for cashier drawers and securing cash receipts.
- Assisted in training new team members on cashier and service desk skills, including new manager staff.
- Promoted to Guest Service Manager once I turned 18.
Crew Trainer
McDonald's
06.2019 - 06.2020
- Greeted customers and provided friendly service at drive-through window.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Reduced customer wait times by quickly operating customer window and sales register.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Moorhead High School
Moorhead, MN05.2022
Skills
- Customer service background
- Supervisory Experience
- Complaint Handling
- Decision-making skills
- Complex Problem-Solving
- Critical Thinking
- Training skills
- Computer Proficiency
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Store Opening and Closing
Timeline
Service Advocate
Target
03.2021 - 08.2022
Cash Office Specialist
Target
02.2021 - 08.2022
Guest Services Representative/Manager
Hornbacher's Foods
07.2020 - 08.2021
Crew Trainer
McDonald's
06.2019 - 06.2020
High School Diploma -
Moorhead High School
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