Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHANDRA JONES

Memphis,TN

Summary

Detail-oriented professional with 8.5+ years of experience and a proven knowledge of property management, preventative maintenance, and vendor relations. Aiming to leverage my skills to successfully fill the Property Manager role at your company.

Overview

12
12
years of professional experience

Work History

Wogan Group
Memphis, TN
09.2023 - 09.2024
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Occupancy Specialist

McCormack Baron Management
Memphis , TN
03.2022 - 09.2023
  • Conducted occupancy reviews to ensure compliance with program regulations and policies.
  • Assisted in the preparation of tenant files for review by management staff.
  • Analyzed rental applications, credit reports, income verification documents, and other related information.
  • Prepared and maintained accurate records of all tenant activities.
  • Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
  • Ensured that all applicable regulations were followed during the processing of new leases and renewals.
  • Monitored changes in local housing laws, regulations, and ordinances to ensure compliance with occupancy standards.
  • Reviewed lease agreements for accuracy prior to execution by both parties.
  • Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.

Property Manager

Millennia Management Company
Memphis, USA
12.2019 - 03.2022
  • Handling all maintenance issues, Collect all rental and posted all payments from residents, Coding all the bills in the system, Handling all residents issues and complaints Conducts initial lease process with certification and annual re-certification for HUD and Tax Credit compliance
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
  • Handling all maintenance issues, Collect and posted all rental payments from resident, Putting the employee time in the system, Handling all residents complaints and issues, Handling all Section 8 and Tax credit issues
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
  • Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
  • Collect 100% of the rent every month
  • Maintain and increase occupancy
  • Maximize the rent potential of market rate unit

Property Manager

Stephens Properties
Memphis, USA
04.2019 - 11.2019
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Assistant Property Manager

Elimington Property
Memphis, USA
03.2015 - 03.2019
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Interacted with potential renters during showings providing information about the property features.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Collected first month's rent along with security deposit prior to move-in date.

Leasing Manager

Lynd Company
Memphis, USA
01.2013 - 03.2015
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations

Education

High School Diploma -

MELROSE HIGH SCHOOL
Memphis, TN
05.1984

Skills

  • Onesite
  • Yardi
  • Builder
  • E-site
  • On-site

References

References available upon request

Timeline

Wogan Group
09.2023 - 09.2024

Occupancy Specialist

McCormack Baron Management
03.2022 - 09.2023

Property Manager

Millennia Management Company
12.2019 - 03.2022

Property Manager

Stephens Properties
04.2019 - 11.2019

Assistant Property Manager

Elimington Property
03.2015 - 03.2019

Leasing Manager

Lynd Company
01.2013 - 03.2015

High School Diploma -

MELROSE HIGH SCHOOL

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CHANDRA JONES