Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Jones

Brunswick,GA

Summary

Positive, upbeat, and ready to bring friendly and approachable demeanor to customer interactions. Familiar with hospitality industry standards and adept at handling customer inquiries and complaints. Committed to creating welcoming environment and ensuring high levels of customer satisfaction.

Overview

17
17
years of professional experience

Work History

Laundry Attendant

Seabreeze Motel
02.2024 - 11.2024
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

Reservations Coordinator

Hartsfield-Jackson Atlanta International Airport
03.2017 - 03.2023
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Contributed to overall property success by consistently meeting or exceeding individual and team performance metrics.
  • Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
  • Maintained a high level of industry knowledge by attending relevant training sessions and staying informed about emerging trends in reservation management.
  • Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.

Front Desk Receptionist

Dutchmen Hospitality
02.2010 - 03.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Housekeeping Inspector

Dutchmens Hospitality
01.2008 - 02.2010
  • Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
  • Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
  • Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
  • Supported management in hiring decisions by participating in the interviewing process for potential housekeeping staff members.

Education

Bachelor of Arts - Hospitality Administration And Management

Clark Atlanta University
Atlanta, GA

Skills

  • Reservation systems
  • Brand standards adherence
  • Hotel Operations
  • Guest relations management
  • Vendor negotiation
  • Front office management
  • Luxury service standards
  • Housekeeping management
  • Guest satisfaction tracking

Timeline

Laundry Attendant

Seabreeze Motel
02.2024 - 11.2024

Reservations Coordinator

Hartsfield-Jackson Atlanta International Airport
03.2017 - 03.2023

Front Desk Receptionist

Dutchmen Hospitality
02.2010 - 03.2014

Housekeeping Inspector

Dutchmens Hospitality
01.2008 - 02.2010

Bachelor of Arts - Hospitality Administration And Management

Clark Atlanta University

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Kiara Jones