Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
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CHANDRA KNOX

Gordo,AL

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Experienced with managing office tasks and clerical duties efficiently. Utilizes organizational skills to ensure smooth administrative processes. Track record of effective communication and collaboration in achieving departmental goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager RX

CVS Pharmacy
01.2017 - 08.2024
  • Developing strategies to increase sales, reduce costs, and improve profitability
  • Cross-trained to perform tasks in the pharmacy to ensure patients get prescriptions in a safe, efficient manner
  • Proving medication and vaccines to patients, while also following HIPAA guidelines
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Recruiter

Andy Frain
01.2019 - 01.2022
  • Interviewing, training, scheduling, monitoring, and coaching colleagues
  • Handling payroll, HR issues, and onboarding
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Education

Bachelor's Degree - Healthcare Administration

Capella University
Minneapolis, MN
03.2025

High School -

Gordo High School
Gordo, AL
05.2016

Skills

  • Microsoft Pluralsight
  • Cashflow planning and management
  • Recruiting and hiring
  • Policy and programming development
  • MS Office Proficient
  • Project Management
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership

Certification


  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • Pharmacy Technician License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Timeline

Recruiter

Andy Frain
01.2019 - 01.2022

Store Manager RX

CVS Pharmacy
01.2017 - 08.2024

High School -

Gordo High School

Bachelor's Degree - Healthcare Administration

Capella University

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CHANDRA KNOX