Chandra Larson
Kennewick,WA
Summary
Accomplished leader with extensive experience at Wal-Mart Supercenter, adept in Operations Management and fostering Teamwork and Collaboration. Enhanced customer satisfaction and employee performance through effective coaching and mentoring, achieving a notable increase in team efficiency. Skilled in problem-solving and diversity inclusion, driving significant improvements in service quality and operational success.
Overview
23
23
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
01.2020 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Lead
Wal-Mart Supercenter
01.2019 - 01.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Assistant Manager
Wal-Mart Supercenter
01.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Manager on Duty
Wal-mart
01.2016 - 01.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Wal-Mart Supercenter
01.2010 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Overnight Team Lead
Wal-Mart Supercenter
01.2009 - 01.2010
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
Retail Department Manager
Wal-Mart Supercenter
01.2007 - 01.2009
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Customer Service Supervisor
Wal-Mart Supercenter
01.2003 - 01.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Cashier
Wal-Mart Supercenter
07.2001 - 01.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
Columbia Burbank HIgh School
Burbank, WA06-2001
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Employee Evaluation
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- People Management
- Cash Handling
- Account Management
Timeline
Team Lead
Wal-Mart Supercenter
01.2020 - Current
Customer Service Lead
Wal-Mart Supercenter
01.2019 - 01.2020
Assistant Manager
Wal-Mart Supercenter
01.2017 - 01.2019
Manager on Duty
Wal-mart
01.2016 - 01.2017
Assistant Manager
Wal-Mart Supercenter
01.2010 - 01.2016
Overnight Team Lead
Wal-Mart Supercenter
01.2009 - 01.2010
Retail Department Manager
Wal-Mart Supercenter
01.2007 - 01.2009
Customer Service Supervisor
Wal-Mart Supercenter
01.2003 - 01.2007
Cashier
Wal-Mart Supercenter
07.2001 - 01.2003
Columbia Burbank HIgh School
Similar Profiles
ANTHONY LANDERSANTHONY LANDERS
Store Lead Manager at Wal-Mart SupercenterStore Lead Manager at Wal-Mart Supercenter
Kendrick DavisKendrick Davis
Team Lead at Wal-Mart SupercenterTeam Lead at Wal-Mart Supercenter
Madonna IrwinMadonna Irwin
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Zane OutlawZane Outlaw
Sales Associate at Wal-Mart SupercenterSales Associate at Wal-Mart Supercenter
Jonah DobrecJonah Dobrec
Sandwich Artist at Graze LLCSandwich Artist at Graze LLC