Chandra Marlow

• Connect with other members through the AMI hub
• Stay up to date on current trending information in Medical Illustration such as upcoming events and news from the AMI President.

• Create new content for posting across social platforms such as Instagram, Pinterest, WordPress website, Google Web Stories, and Linked In.
• Email new clients with required paperwork such as contracts and FAQs.
• Email present clients for updates to their works, questions, comments, concerns, & other inquiries.
• Analyze trends using Google Analytics 4 to maximize user return to platforms for future conversion.
• Create original content for blog posting using keyword optimization and SEO.
• Create visual stories to help broaden reach of content across Google after indexing.
• Keep logs of posted content as well as future content.
• Create new digital art pieces to show current & developing skills.
• Learn new methods of organization when it comes to digital art through Procreate and Adobe Photoshop.

• Shared resources, opportunities, and activities to support mentee's learning and development.
• Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
• Facilitated peer-to-peer conversations to support open communication among mentees.
• Created individualized mentoring plans for mentees, promoting personal growth and development.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.

• Held a TS with option of SCI (Expiry Date 2023)

• Managed teams to ensure complete daily operations were met.
• Scheduled weekly departmental meetings leading to a 40% decrease in errors and mishaps.
• Created office structure fulfilling 100% office capabilities.
• Maintained shipboard operating systems leading to exemplary performance during quarterly audits.
• Served as the single point of contact for my department; running daily reports and dispersing them to the company; sharing reports, updates, and upcoming trainings in departmental meetings to be disseminated to employees; performed phone based, email based, and in person customer service focused on quality of services.