Chandra Martinez
Claremont,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Wood Ranch BBQ & Grill Inc.
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server / Trainer
Lazy Dog Restaurant & Bar
12.2019 - 05.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Squeeze In
10.2018 - 05.2021
- Provide exceptional guest service in mine or others section.
- Working with and coaching team to stay on task, offering a helping hand during shift.
- Greet and seat guests in proper rotation.
- Speak to guests in a professional manner during any conflict or issues with service or food related issues.
- Prepare and pour beverages. (alcoholic, non alcoholic)
- Run food / bus tables
- Expo and prepare any proper garnishes to dishes before serving to table
Lead Shift Supervisor / Bartender / Lead Server
Pappas Artisanal
03.2016 - 03.2019
- Prepare, mix and pour beverages. (alcoholic, non alcoholic)
- Provide exceptional guest service in mine or others section.
- Coaching team to stay on task, offering a helping hand during shift.
- Manage social media website (Instagram, website, Facebook)
- Greet and seat guests in proper rotation.
- Open and close till / batch credit receipts/ sort tips
- Speak to guests in a professional manner during any conflict or issues with service or food related issues.
- Inventory
- Designing alcoholic beverages to up sell
- Weekly Scheduling for FOH staff
- Responsible for training new hires
- Run food / bus tables
Server Trainer / Hostess Trainer / Expo Trainer
Cracker Barrel Old Country Store
11.2010 - 01.2015
- Provide exceptional guest service in mine or other table section, anticipating guest needs before being asked.
- Responsible for training new team members and cross train employees.
- Maintain leadership role with red apron to influence others to perform job above company standards.
- Seat guests at correct rotation following a no empty tables guideline.
- Prepare plates with garnishes and proper plate presentation.
- Ensure plates reach the table quickly in a 7 - 11 minute seat to eat program; hot food hot, cold food cold.
Education
Kingman High School
Kingman, AZSkills
SKILLS AND ABILITIES
- Able to keep a positive attitude and upbeat vibe during any circumstance
- Urgent with a purpose without sacrificing excellence
- Maintain leadership ability with a "how can I help?" approach
- Excellent teamwork/team player ability
- Welcomes feedback and constructive criticism
- Always Reliable
FOOD AND BEVERAGE
- Knowledgeable about variety of beverages and beer
- Able to memorize food and beverage menu quick and efficiently
TASK PLANNING
- Makes sure myself and co-workers have the essential needs in order to perform job duties
- Keeping up to date with promotions and upsells daily
- Not afraid to ask for help if needed
Certification
- Food Handlers Certification
- RBS Alcohol Control Certification
Timeline
Server
Wood Ranch BBQ & Grill Inc.
05.2021 - Current
Server / Trainer
Lazy Dog Restaurant & Bar
12.2019 - 05.2021
Server
Squeeze In
10.2018 - 05.2021
Lead Shift Supervisor / Bartender / Lead Server
Pappas Artisanal
03.2016 - 03.2019
Server Trainer / Hostess Trainer / Expo Trainer
Cracker Barrel Old Country Store
11.2010 - 01.2015
Kingman High School