Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chandra McNeal

Woodburn

Summary

Results-driven professional with extensive experience in administrative and patient services. Known for exceptional attention to detail and problem-solving skills. Dedicated to optimizing workflows and enhancing patient satisfaction through effective communication and service excellence.

Overview

33
33
years of professional experience
1
1
Certification

Work History

SR Business Support Specialist

Parkland Memorial Hospital
Dallas
03.2021 - 09.2022
  • Managed administrative tasks to support team efficiency and workflow.
  • Coordinated communication between departments to streamline operations and processes.
  • Implemented data entry processes within internal systems to ensure accuracy.
  • Monitored inventory levels and ordered supplies to maintain operational readiness.
  • Troubleshot and resolved technical issues in-person, via telephone and over online chat services.
  • Prioritized helpdesk and service requests received from internal customers.
  • Kept customers satisfied and loyal by providing exceptional service.
  • Performed data entry tasks, handling sensitive information with accuracy and confidentiality.
  • Monitored inventory levels of office supplies ensuring adequate stock is maintained at all times.

Tracer Insurance Follow Up

Pacific Dental Services
Irving
11.2020 - 12.2020
  • Verify dental insurance.
  • Call insurance to get EOB/Benifits.
  • Check claim status.

Patient Financial Advocate

Baylor Scott & White at Uptown
Dallas
06.2019 - 11.2020
  • Assisted patients with financial inquiries and insurance verification processes.
  • Educated patients on payment options and financial assistance programs.
  • Collaborated with healthcare providers to resolve billing issues and discrepancies.
  • Coordinated with external agencies to secure funding for eligible patients.
  • Provided guidance on navigating complex healthcare billing statements and notices.
  • Facilitated communication between patients, insurance companies, and financial departments.
  • Maintained up-to-date knowledge of healthcare regulations affecting patient finances.
  • Reviewed patient bills prior to submission to identify discrepancies or errors.
  • Maintained accurate records of all communication between patients and providers.
  • Communicated effectively with customers via telephone, email, or mail correspondence.
  • Advised patients on eligibility requirements for government assistance programs.
  • Developed strategies for improving customer service while minimizing costs associated with collections activities.
  • Negotiated payment arrangements with insurance companies and third-party payers.
  • Provided financial counseling to patients regarding their payment options.
  • Ensured compliance with federal, state, and local laws governing healthcare billing practices.
  • Assisted patients with completing necessary paperwork for insurance coverage and reimbursement.
  • Worked closely with other departments within the organization as needed.
  • Identified areas where processes could be improved in order to optimize efficiency.
  • Processed credit card payments in a secure environment according to industry standards.
  • Resolved any conflicts that may arise between parties involved in the billing process.
  • Responded promptly to customer inquiries regarding billing and payment issues.
  • Educated patients on the importance of understanding their health insurance benefits.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Counselled patients on potential financial liabilities and payment requirements.

New Patient Coordinator/Front Desk Receptionist

Urban Health Systems
Dallas
06.2018 - 06.2019
  • Coordinated new patient intake processes for diverse healthcare services.
  • Scheduled appointments and managed patient information in electronic health record systems.
  • Communicated effectively with patients to explain procedures and answer questions. Dr
  • Communicated effectively with patients to explain procedures and answer questions.
  • Monitored patient flow to optimize scheduling and reduce wait times.
  • Maintained confidentiality of patient records in compliance with HIPAA regulations.
  • Implemented feedback mechanisms to enhance patient satisfaction and service quality.
  • Processed payments for services rendered using various methods such as cash, check or credit card transactions.
  • Assisted in maintaining accurate inventory levels of office supplies and equipment used by the clinic.
  • Updated patient demographic information in accordance with changes made during each visit.
  • Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
  • Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
  • Responded promptly to telephone inquiries from potential new patients regarding services offered.
  • Answered questions regarding clinic policies or procedures in an informative manner.
  • Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
  • Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
  • Provided detailed explanations of insurance coverage and payment options to new patients.
  • Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
  • Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
  • Processed patient intake information and updated medical records prior to treatment.

Managerial Superpervisor

Six Flags Over Texas
Arlington
02.2014 - 07.2018
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.

Patient Financial Services Representative

Baylor Scott & White Medical Center
Dallas
08.1989 - 03.2013
  • Processed patient accounts and verified insurance eligibility efficiently.
  • Assisted patients with billing inquiries and provided clear payment options.
  • Coordinated with healthcare providers to resolve billing discrepancies promptly.
  • Reviewed financial assistance applications and guided patients through the process.
  • Maintained accurate records of patient interactions and financial transactions daily.
  • Communicated effectively with insurance companies regarding claims status updates.
  • Educated patients on their financial responsibilities and available resources.
  • Collaborated with team members to improve service delivery and efficiency standards.
  • Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
  • Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
  • Ensured HIPAA compliance when handling confidential patient information.
  • Maintained accurate records of all financial transactions.
  • Verified eligibility for patients prior to appointment scheduling.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Reviewed daily reports to identify any discrepancies or errors in patient account balances.
  • Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
  • Processed payments accurately and efficiently in a timely manner.
  • Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
  • Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
  • Provided support to other staff members as needed during peak times of activity.
  • Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
  • Generated invoices for services rendered and sent them out according to established timelines.
  • Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
  • Worked closely with the accounting department to ensure proper posting of payments into the system.
  • Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
  • Performed cash reconciliations for patient accounts ensuring accuracy of records.
  • Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Contacted customers with delinquent accounts to solicit payment.
  • Monitored overdue accounts using automated information systems.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Answered customer questions regarding account discrepancies or problems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Recorded information about status of collection efforts.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

SR Patient Scheduler

Providence Portland Medical Center
Portland
10.2022 - present
  • Coordinated patient appointments across multiple departments to optimize scheduling efficiency.
  • Managed electronic health records system for accurate patient information retrieval.
  • Communicated with patients to confirm appointments and address scheduling concerns.
  • Collaborated with healthcare providers to streamline patient flow and reduce wait times.
  • Ensured compliance with healthcare regulations during patient scheduling processes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.

Education

Some College (No Degree) - Diploma in Medical Insurance And Coding

Remington College
Dallas

Skills

  • Data entry
  • Insurance verification
  • Electronic records management
  • Customer relationship management
  • Compliance assurance
  • Patient scheduling
  • Problem solving
  • Time management
  • Conflict resolution
  • Team collaboration
  • Attention to detail

Certification

  • Certified Billing Associate 07/2018
  • AHIMA Member 05/2018

References

References available upon request.

Timeline

SR Patient Scheduler

Providence Portland Medical Center
10.2022 - present

SR Business Support Specialist

Parkland Memorial Hospital
03.2021 - 09.2022

Tracer Insurance Follow Up

Pacific Dental Services
11.2020 - 12.2020

Patient Financial Advocate

Baylor Scott & White at Uptown
06.2019 - 11.2020

New Patient Coordinator/Front Desk Receptionist

Urban Health Systems
06.2018 - 06.2019

Managerial Superpervisor

Six Flags Over Texas
02.2014 - 07.2018

Patient Financial Services Representative

Baylor Scott & White Medical Center
08.1989 - 03.2013

Some College (No Degree) - Diploma in Medical Insurance And Coding

Remington College

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