Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandra Moore-Shorey

Raleigh,NC

Summary

Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Esthetician

Aveda Institute Chapel Hill
Chapel Hill, NC
11.2023 - 04.2024
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Set up patient rooms and sterilized equipment.
  • Provided excellent customer service and skincare treatments to clients.
  • Built positive client relationships and guided clients through treatments.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Meticulously maintained spa appearance and cleanliness.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Educated clients on skin care procedures and products.
  • Designed customized facial and body treatments meeting individual client needs.
  • Attended continuing education courses related to esthetics industry advancements.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Educated clients on proper skin care techniques according to individual needs.

CSR

Conduent Call Center
Raleigh, NC
07.2022 - 01.2024
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Participated in team meetings or training sessions when necessary.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Gathered feedback from customers regarding products and services.

Medical Administrator

National Staffing Soultions
Wilson, NC
01.2022 - 08.2022
  • Created new patient accounts in the electronic health record system.
  • Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
  • Ensured compliance with all relevant laws governing medical practices.
  • Managed front desk operations such as greeting visitors and managing mail flow.

CSR

Circle K
Raleigh NC, NC
06.2021 - 06.2022
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Participated in team meetings or training sessions when necessary.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Concierge

AJH Management
Stamford, CT
09.2019 - 12.2020
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Answered guest questions regarding local area, facilities and amenities.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Entered work orders for housekeeping, pest control and maintenance issues.

CSR

Convergys
Greenville, NC
05.2017 - 01.2018
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Provided customer service support to customers over the phone and by email.
  • Followed up with customers to ensure their satisfaction.
  • Participated in team meetings or training sessions when necessary.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Adhered to company's established protocols for handling confidential data.

Education

Esthetician License - Esthetics

Aveda Institute Chapel Hill
Chapel Hill, NC
04-2024

High School Diploma -

Leesville Road High School
Raleigh, NC
01-2019

Skills

  • Client Needs Assessment
  • Skin Tightening Techniques
  • Advanced Facials Specialist
  • Infection Control
  • Chemical Facial Peels
  • Outstanding Client Care
  • Sanitation and Sterilization
  • Brazilian Bikini Wax Trained
  • Soft Wax Expert
  • Tool, Equipment, and Surface Sanitizing
  • Eyebrow Shaping
  • Data Entry
  • Complaint Resolution
  • Product Knowledge
  • Data Collection
  • Appointment Scheduling
  • Inbound and Outbound Calling

Timeline

Esthetician

Aveda Institute Chapel Hill
11.2023 - 04.2024

CSR

Conduent Call Center
07.2022 - 01.2024

Medical Administrator

National Staffing Soultions
01.2022 - 08.2022

CSR

Circle K
06.2021 - 06.2022

Concierge

AJH Management
09.2019 - 12.2020

CSR

Convergys
05.2017 - 01.2018

Esthetician License - Esthetics

Aveda Institute Chapel Hill

High School Diploma -

Leesville Road High School

Similar Profiles

CREATE PROFILE
Chandra Moore-Shorey