Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHANDRA S. MORRIS

Elizabethtown,KY

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 18 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

RGM

Taco Bell
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

General Manager

Hardees
10.2017 - 09.2020
  • Carefully interviewed, selected, trained and supervised staff
  • Correctly calculated inventory and ordered appropriate supplies
  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Actively participated in ongoing customer service programs to build sales and rapport in the community
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Led and directed team members on effective methods, operations and procedures
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
  • Reduced labor costs by 8% percent while maintaining excellent service and profit levels

Area Supervisor

Checkers
01.2013 - 01.2017
  • Supervised overall operations of four Checkers Restaurants, holding weekly meetings for managers to resolve problems and give updates on new procedures
  • Conducted training seminars for new/old managers
  • Advised management concerning:
  • Product cost control
  • Inventory ordering
  • Labor guidelines
  • Sales promoting
  • Promotions
  • Customer service

General Manager

Taco Bell
05.2001 - 01.2007
  • Carefully interviewed, selected, trained and supervised staff
  • Correctly calculated inventory and ordered appropriate supplies
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity

Education

Bachelor of Science - Workforce Leadership with Training and Development

University of Louisville
Louisville, KY
01.2011

Associate of Applied Science - General

Jefferson Community and Technical College
Louisville, KY
01.2000

Skills

  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Service-oriented
  • Food service background
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Trained in performance and wage reviews

Certification

  • Serve Safe
  • Serve Safe Instructor/Proctor
  • Health Department Certified for Jefferson, Hardin, Floyd, and Nelson Counties
  • Data Entry Operator
  • Financial Assistant I
  • Financial Assistant II
  • Retail Pharmacist
  • Pharmacy Technician I
  • Pharmacy Technician II
  • Compounding Pharmacy Technician
  • Certified Pharmacy Tech (CPhT)
  • Supreme Restaurant of the year 2023
  • Supreme Restaurant Q1 2023

Timeline

RGM

Taco Bell
11.2021 - Current

General Manager

Hardees
10.2017 - 09.2020

Area Supervisor

Checkers
01.2013 - 01.2017

General Manager

Taco Bell
05.2001 - 01.2007

Associate of Applied Science - General

Jefferson Community and Technical College

Bachelor of Science - Workforce Leadership with Training and Development

University of Louisville
CHANDRA S. MORRIS