Chandra Mynhier
Ruther Glen,VA
Summary
To obtain a position as a Patient Access Director and utilize the leadership, process implementation, and communication skills developed from three years of patient access management experience.
Overview
23
23
years of professional experience
Work History
Patient Access Director
Parallon / HCA
Spotsylvania Regional Medical Center
05.2022 - Current
- Develop/implement policies and procedures that guide or support service, and assess and improve department performance
- Serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers
- Oversee facility operations of Patient Access functions to ensure daily operations are maintained according to functional standards
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations and promote excellent customer service
- Observe Patient Access performance to ensure timeliness, accuracy, compliance and standards met/exceeded as outlined in functional standards
- Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education and inform staff of any changes or developments
- Actively seek ways to control costs and improve processes without compromising patient safety, quality of care of the services delivered.
Patient Access Manager
Parallon / HCA
Spotsylvania Regional Medical Center
11.2018 - 05.2022
- Partner with the Patient Access Director for quality assurance and reporting, evaluations, hiring and staffing
- Demonstrate top-tier customer service by responding to complaints promptly and modeling AIDET guidelines to drive positive patient interactions
- Contribute to A/R goals and seek ways to control costs without compromising safety or quality of care
- Prepare work schedules, payroll duties, monitor HealthStreams to assure all staff are current.
Office Coordinator
Mary Washington Hospital Center
Maternal Fetal Medicine
04.2016 - 11.2018
- Review patient accounts for outstanding balances, Collect co-payments, deductibles and outstanding patient balances at the time of service, reconciles records and receipts with payments collected at the end of each shift
- Oversee day to day operations to assure all front office duties are perform efficiently and effectively
- Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims
- Ensures all services are authorized and necessary referrals are active as required
- Assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges as needed.
Patient Accounts Billing Commercial Follow up Representative
Mary Washington Hospital Center
11.2015 - 04.2016
- Timely and accurate follow-up of third party payers, patients or guarantors in order to facilitate effective reimbursement
- Adhere to Federal regulations (HIPAA) and all third party guidelines and compliance requirements to ensure accounts are paid correctly
- Perform follow up calls via third party within 15-30 days from final bill date and subsequent calls in a timely manner to ensure receipt of claim and to collect payments based on contract and non- contracted rates
- Analyze claim rejections/denials; interpreting the rejection/denial reason code.
Universal Banker II/ Branch Manager Promoted to Loan Processor II / TL/Supervisor
Union Bank & Trust (formally known as StellarOne Bank)
07.2013 - 11.2015
- Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships
- Oversee daily branch operations while functioning within regulations and making sure customers where taken care of
- Support and prepared all loan documents in all aspects of lending operations
- Support various Branch manager loan officers assigned to loans, while reviewing and preparing real estate closed end and open ended loans from start to finished
- Ability to understand and adhere to bank policy and regulations such as TRID
- Make team schedule and oversee teams production to make sure we reach production goals and do so while making sure all work is accurate and within federal regulations.
Financial Sales Consultant III
PNC Bank
08.2012 - 07.2013
- Worked actively with branch management to develop a skilled sales culture at a non performing branch
- Exceeded goals in all categories and served as a mentor to other branches to Increase the overall sales culture at PNC
- Foster client relationships by bringing over new households and expanding existing client relationships.
Teller/Promoted to Relationship Banker II / Promoted to @Work officer
BB& T Bank
12.2006 - 08.2012
- Serviced customers, maintained excellent record of balance and accuracy while exceeding customer expectations
- Cultivated sales and customer service relationships by using excellent communication skills and partners
- Helped grow the branches portfolio through sales and deposits, loans and non-interest income
- Represented the bank through community and professional involvement in groups and associations to develop contacts for potential @Work opportunities by making sales calls to the decision-makers of companies to sell the BB&T @Work benefits package and establish employee communication strategies
- Provided leadership to retail teams as well as training/coaching individuals designated as BB&T @Work champions to develop an extended sales force.
EMT-B
EmergyStat
06.2005 - 06.2006
- Provided emergency medical care to patients as indicated by medical control or patient protocols
- Responsible for the direction of patient care while operating non-emergency and/or emergency modalities as a rescue unit in accordance with federal, state, and local regulations and directives.
Receptionist/Biller
Virginia Beach OB/GYN
09.2004 - 06.2005
- Check patients in/out, collecting co-payment, answer phones
- Validation of insurance and demographic of patients, files, send out patient balance statements and help with charting.
Lab registrar/ER Registrar
Mary Washington Healthcare
01.2002 - 09.2004
- Register patient specimens as the courier brought them into the facility
- Validation of insurance and demographic of patients during ER visit
- Cover the admission functions and/or DEM registration functions which include preparing forms and obtaining patient signatures
Education
Liberty University
08.2012
General Studies Diploma -
Stafford Senior High School
06.2004
Bachelor of Science in Health Administration -
University of Phoenix
StellarOne Bank
Skills
- Leadership
- Process implementation
- Communication skills
- Patient access management
- Policies and procedures development
- Department performance improvement
- Customer service
- AIDET guidelines
- Regulatory compliance
- Cost control
- Quality of care
- Office coordination
- Patient accounts management
- Billing and claims submission
- Third-party payer follow-up
- Rejection/denial analysis
- Universal banking
- Loan processing
- Branch management
- Sales culture development
- Client relationship management
- Financial sales consulting
- Teller operations
- Relationship banking
- Emergency medical care
- Receptionist duties
- Insurance validation
- Lab and ER registration
Timeline
Patient Access Director
Parallon / HCA
05.2022 - Current
Patient Access Manager
Parallon / HCA
11.2018 - 05.2022
Office Coordinator
Mary Washington Hospital Center
04.2016 - 11.2018
Patient Accounts Billing Commercial Follow up Representative
Mary Washington Hospital Center
11.2015 - 04.2016
Universal Banker II/ Branch Manager Promoted to Loan Processor II / TL/Supervisor
Union Bank & Trust (formally known as StellarOne Bank)
07.2013 - 11.2015
Financial Sales Consultant III
PNC Bank
08.2012 - 07.2013
Teller/Promoted to Relationship Banker II / Promoted to @Work officer
BB& T Bank
12.2006 - 08.2012
EMT-B
EmergyStat
06.2005 - 06.2006
Receptionist/Biller
Virginia Beach OB/GYN
09.2004 - 06.2005
Lab registrar/ER Registrar
Mary Washington Healthcare
01.2002 - 09.2004
Liberty University
General Studies Diploma -
Stafford Senior High School
Bachelor of Science in Health Administration -
University of Phoenix
StellarOne Bank
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