CHANDRA NAYAK

Client Name - CVS Pharmacy

Location - Cumberland, RI. 02864, USA

As Senior QE Lead, I Led quality engineering efforts for multiple critical modules, ensuring comprehensive coverage from user story analysis through to defect reporting in Agile and Kanban environments.

• Designed, developed, and maintained automation frameworks and scripts using Java, Selenium, Cucumber BDD, and Playwright, driving efficiency and reliability in regression and functional testing.
• Conducted robust API and service testing utilizing Karate and REST Assured frameworks.
• Managed batch processing and log validation through Airflow DAGs, ensuring data integrity across Big Query and PostgreSQL environments.
• Implemented and maintained CI/CD pipelines using Git, GitHub, and GitHub Actions to support continuous integration and automated deployments.
• Utilized a wide range of tools including MIRO, FIGMA, GCP, POSTGRES, Cloud SQL, Mainframe, IntelliJ, VS Code, and Eclipse for collaborative design, cloud operations, data management, and development workflows.

Client Name - Amica Mutual Insurance

Location - Cumberland, RI. 02864, USA

• Lead end-to-end QA activities to ensure delivery of high-quality software across insurance domains, including life policy issuance, policy administration, annuities, 401K rollovers, and structured settlements.
• Define and implement test strategies and quality standards with strong focus on manual functional, regression, integration, performance, and security testing.
• Collaborate with business analysts, product owners, and developers to understand requirements, identify risks, and ensure test coverage aligned with business processes.
• Perform in-depth domain-driven testing with strong understanding of insurance workflows and data validation.
• Lead ID3 Mainframe testing for Amica Policy Administration System.
• Manage and mentor QA teams, conduct reviews, provide coaching, and enforce best practices in manual and automation testing.
• pport Agile/Scrum delivery through sprint planning, daily stand-ups, retrospectives, and release readiness assessments.
• Oversee vendor QA resources and ensure alignment with internal quality standards.
• Automation & API Testing
• Design and maintain automation frameworks using Java, Selenium WebDriver, TestNG, POM, Hybrid, and Playwright (JavaScript).
• Integrate automation into CI/CD pipelines using Jenkins, Git, and Maven.
• Perform API testing using Karate, Rest Assured and Postman, validating RESTful services with JSON/XML payloads and supporting SOAPUI when required.

Client Name - Amica Mutual Insurance

Location - Cumberland, RI. 02864, USA

• QA Lead– Manual, Automation & API Testing
  Strong experience in manual testing, Selenium automation, API validation, and performance testing across enterprise applications.
  Expertise in Java, TestNG, Playwright, CI/CD, and web services, with solid knowledge of Core Java and OOP principles.
  Lead test planning, estimation, strategy, and execution, including onsite-offshore coordination and client communication.
  Design and maintain automation frameworks using Selenium WebDriver (Java), POM, Hybrid frameworks, and expand coverage with Playwright (TypeScript).
  Perform API testing using Rest Assured and Postman, validating XML/JSON services with SOAPUI.
  Integrate automation suites into CI/CD pipelines using Jenkins, Git, and GitHub Actions.
  Execute performance testing using LoadRunner, JMeter, BlazeMeter, Taurus, and IBM RPT.
  Manage defects using JIRA, also designed defect workflows adopted across multiple projects.
  Apply Combinatorial Test Design (CTD) to optimize test coverage and reduce execution effort.
  Deliver testing across Agile, V-Model, and Waterfall methodologies, including E2E automation and regression cycles.
  Facilitate sprint ceremonies, defect triage, risk management, and prepare quality metrics and reports using JIRA, Confluence, and SharePoint PWA.
  Drive continuous improvement by recommending and implementing testing best practices, tools, and process enhancements.

Client Name - Amica Mutual Insurance

Location - Cumberland, RI. 02864, USA

Led enterprise-wide Quality Engineering initiatives with primary focus on QA leadership, governance, and delivery, supporting automation and performance as strategic enablers.

• Owned end-to-end QA delivery for multiple large-scale insurance platforms across Life Insurance and Annuity systems, including Salesforce CRM (CARE), Mainframe ID3 Policy Administration, FAST, Guidewire (PolicyCenter, BillingCenter, ClaimCenter), FINEOS Claims, iPipeline Resonant, SmartComm (AWS S3), and Amica.com.
• Acted as Single Point of Contact (SPOC) for QA across Amica Life programs, managing onshore and offshore QA teams.
• Established scalable QA processes across UI, API, mainframe, and cloud-based systems, embedding QA into Agile and DevOps delivery models.
• Architected and governed automation frameworks using Java, Selenium, TestNG, Cucumber (BDD), and Playwright, integrated with CI/CD pipelines (Jenkins, GitHub Actions).
• Led API validation using Postman and Rest Assured for end-to-end integration testing.

Client: MetLife, USA

Location - Mumbai, India

Led QA delivery for enterprise insurance applications with strong focus on test management, team leadership, and stakeholder coordination, supported by automation initiatives.

• Managed manual and automation QA teams, overseeing daily activities, task assignments, and delivery tracking.
• Defined test strategy, test plans, and test approach for ACE application.
• Acted as primary liaison between client, onsite, and offshore teams for QA coordination.
• Planned and executed automated regression cycles using QTP/UFT, maintaining Hybrid and Keyword-driven frameworks.
• Monitored batch executions through HP Quality Center (QC 11.0) and managed defect reporting and triage.

Client: Nestle, Switzerland

Location - Kolkata , India

Led SAP automation and functional testing initiatives, focusing on scalable test frameworks and end-to-end business validation.

• Designed and optimized QTP/UFT automation scripts using descriptive programming across major SAP modules, improving batch execution efficiency by 20%.
• Migrated Hybrid framework scripts to a Class-Driven framework, enhancing maintainability and scalability.
• Led end-to-end testing for key SAP processes including P2P, FI, MH, MDR/SDR, GD, CS, and TNP.

Client Name - United Parcel Service, USA
Location - Alpharetta, USA

Served as Onsite SPOC / Test Lead, owning QA delivery for multiple enterprise applications.
Led manual testing activities including test design, execution, and validation across multiple releases using HP Quality Center.
Defined test strategy, test estimation, team sizing, test plans, and resource allocation for each release.
Coordinated onsite-offshore QA teams from the USA, ensuring alignment and timely delivery.
Performed and supported end-to-end system testing with dependent application teams at client site.
Managed defect lifecycle across six applications, including triage, tracking, and stakeholder communication.
Maintained project schedules and milestones using MS Project (MPP).
Assigned and tracked QA work items using IBM Rational Team Concert (RTC).
Organized and facilitated QA governance meetings including Test Plan Reviews, Defect Reviews, Kick-off, and Entry/Exit criteria sessions.
Created and maintained SLA metrics for QA deliverables and release readiness.
Prepared and distributed weekly and monthly QA status reports and release notes to stakeholders.
Designed, maintained, and executed QTP automated regression suites as supporting automation for manual testing.

Client Name - Mearsk, Denmark https://www.maersk.com/
Location - Kolkata, India
Mainframe Testing
Led requirement reviews and verification, identifying gaps and preparing structured defects using SMART and RADF frameworks.
Managed defect lifecycle using HP Test Director / Quality Center, including logging, tracking, reporting, and defect review sessions with development and business teams.

Client Name - Avnet, USA
https://www.avnet.com/americas/
Location - Kolkata, India
Performed end-to-end manual testing for enterprise web applications supporting AVNET’s electronic distribution systems.
Designed and executed functional, regression, system, and UAT test cases using HP Test Director.