Chandra Peterson
Rockford,IL
Summary
11+ years of Customer Care & Billing experience Customer Engagement Lexis Nexis MS Office SharePoint Analytical
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Credit Investigations Service Clerk
Nicor Gas
01.2020 - Current
- Investigate ID Thefts for customers to determine if the balance was fraud or an owing balance to Nicor
- Work Subpoena’s-gather information for Nicor’s Paralegal
- Write off customers’ accounts to ensure proper billing
- Complete commercial contracts daily for residential and commercial properties
- Complete property owner agreements daily for residential and commercial properties
Customer Service Specialist
Nicor Gas
01.2011 - 01.2020
- Stop/Transfer Service/Cancel Disconnection Field Activities
- Reviewed, analyzed, and resolved billing inquires
- Processed customers payments
- Canceled bills/Rebilled customers
- Update customers’ accounts for effective communication
- Received and sent customer care emails while assisting with customer care phone calls
- Collection calls to attempt to collect a customer’s debt.
Supervisor
UPS Rockford Air Hub
01.2001 - 01.2003
- Managed and motivated a team of twenty
- Influenced and ensured my team worked safely
- Supervised, scheduled, and managed performance
- Completed payroll
- Tracked packages on inbound and outbound flights.
Awards UPS Rockford Air Hub
01.2001 - 01.2002
- No Mis-sort Award - (Record setting quarter) Supervisor of the first quarter in 2002
Package Handler
UPS Rockford Air Hub
01.1999 - 01.2001
- Loaded packages in air containers
- Certified in handling hazardous materials
- Member of the safety committee
Education
GED -
Rock Valley College
2001
Skills
- Microsoft Word
- Microsoft Office
- Sharepoint
- Excel
- Lexis Nexis
- Customer Service
- Billing
- Payments
- ID Theft Investigations
- Subpoena Investigations
- Write Offs
Timeline
Credit Investigations Service Clerk
Nicor Gas
01.2020 - Current
Customer Service Specialist
Nicor Gas
01.2011 - 01.2020
Supervisor
UPS Rockford Air Hub
01.2001 - 01.2003
Awards UPS Rockford Air Hub
01.2001 - 01.2002
Package Handler
UPS Rockford Air Hub
01.1999 - 01.2001
GED -
Rock Valley College