Chandra Pooran
South Ozone Park,USA
Summary
Highly disciplined, organized, dedicated administrative support professional offering proficient clerical management with experience in administration and client servicing roles. Results-driven leader eager to contribute 14+ years of professional experience in Customer Service, Office Management, Team Development, and Administration toward maximizing a top employer’s success. Ability to smoothly uncover and solve challenges while ensuring service standards and keeping customers satisfied. Visionary pioneer and leader, having strong analytical and communication skills, strategic thinker, and problem solver who promptly adapts to change. Can work autonomously or as a team and enjoy surpassing expectations. Ability to adjust and adapt effectively to changes in the work environment. Can deal prudently and graciously with clients and maintain the confidentiality of necessary information. Articulate communicator with exceptional mentoring skills in transforming a low-performing team into a high caliber workforce.
Overview
20
20
years of professional experience
Work History
SENIOR Customer Service Representative
New York City Department of Consumer & Workers Protection
01.2022 - Current
- Provided daily guidance and support to a large team of customer service representatives by actively empowering staff with updated DOHMH and DCWP guidelines, and training, and by demonstrating the utmost customer service model
- Maintained agency Business Automation system, performing accurate data entry and ensuring that detailed, precise application records were consistently updated, assisting DOtts to a 10% improvement in database accuracy
- Strengthened Appointment plus response time for over 40,000 licensed businesses, reducing average wait time by 15% while ensuring applicants were provided with proper resources and directed to the appropriate departments
- Processed mail within assigned timeframes, ensuring no delays in application approval and contributing to the improvement in overall operational efficiency
Customer Service Representative
New York City Department of Consumer & Workers Protection
01.2021 - 01.2022
- Intake and process new applications and renewals for NYC Department of Consumer and Worker Protection (NYC DCWP) and NYC Department of Health (NYC DOHMH) license categories
- Perform quality assurance on new and renewal applications pending additional documents
- Assist customers with providing portal account instructions to access their online account
- Assist with appointment scheduling for applicants in person and through the phone
- Assist intake staff members with license reinstatements and training
Fulfillment Expert
Target, USA
Elmhurst, USA
01.2019 - 01.2021
- Manage and oversee that all team members follow the guidelines of our fulfillment center
- Oversee that team members accurately and quickly pick and process items for guest orders, meeting service, and required ship time standards
- Meet pick time and pick productivity expectations and INF goals
Guest Services Supervisor
Target, USA
Elmhurst, USA
01.2015 - 01.2019
- Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding service, products, or prices
- Controlled ordering and inventory to maintain optimal stock levels within procurement and cost standards
- Conducted thorough performance evaluations of staff to determine areas of improvement or achievement
- Administered disciplinary actions to underperforming subordinates when necessary
- Cultivated a positive work environment focused on staff empowerment, participation, and engagement
- Oversaw daily managerial operations in the absence of senior managers
- Proficiently analyzed markets and competitors to determine new business opportunities or areas of improvement
Cash Office Associate
Target, USA
Elmhurst, USA
01.2013 - 01.2015
- Provided dynamic bookkeeping support to team members by managing bank deposits, account reconciliations, petty cash logs, and cash refunds
- Played a vital role in ensuring the seamless opening and closing operations of the store
- Created and maintained price tags for merchandise without tickets
- Remained in constant contact with the Operations Management team to discuss the timely resolution of issues
- Actively assisted staff with teller services throughout their entire shift
Customer Service Team Member
Target, USA
Elmhurst, USA
01.2007 - 01.2013
- Displayed a friendly and professional demeanor when greeting customers and addressing their inquiries while cross-selling and up-selling products
- Directed customers to appropriate store locations for the desired product
- Demonstrated the benefits, features, and pricing of products to encourage customer sales
- Ethically handed a high-volume of customer transactions in collaboration with cashiers
- Promptly resolved and processed customer replacements and returns
Cashier
Target, USA
Elmhurst, USA
01.2005 - 01.2007
- Assigned appropriate customer representatives to customers
- Assisted customers with locating store products
- Prioritized frontend activities to achieve productivity, customer service, and sales objectives
- Worked collaboratively with cashiers in authorizing and applying discounts during special circumstances
- Consistently ensured all POS stations complied with set-up standards at the beginning of each shift
- Quickly mitigated complex team conflicts in accordance with the company policy manual
Education
Bachelor of Business Administration - Operations Management
Baruch College
New York City, NY, USA01.2016
Associate of Business - Business Administration
Queensborough Community College
New York City, NY, USA01.2010
Skills
- Strategic & Operations Planning
- Administrative Support
- Inventory Control
- New Business Development
- Bookkeeping Operations
- Account Reconciliations
- Payroll & Cash Handling
- Sales Strategies
- Work Delegation
- Budget & Expense Control
- Records & Data Management
- Team Building & Management
- Training
- Client Relations
- Customer Service
- Strong Interpersonal Skills
- Communication Skills
- Microsoft Office Suite
- Spreadsheet
- Workday
- Business Automation
Timeline
SENIOR Customer Service Representative
New York City Department of Consumer & Workers Protection
01.2022 - Current
Customer Service Representative
New York City Department of Consumer & Workers Protection
01.2021 - 01.2022
Fulfillment Expert
Target, USA
01.2019 - 01.2021
Guest Services Supervisor
Target, USA
01.2015 - 01.2019
Cash Office Associate
Target, USA
01.2013 - 01.2015
Customer Service Team Member
Target, USA
01.2007 - 01.2013
Cashier
Target, USA
01.2005 - 01.2007
Bachelor of Business Administration - Operations Management
Baruch College
Associate of Business - Business Administration
Queensborough Community College
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