Overview
Work History
Summary
Timeline
Generic

CHANDRA RICHEY

Houston,TX

Overview

11
11
years of professional experience

Work History

Senior Project Manager, Contractor

NEWS CORP
New York, NY
12.2022 - Current
  • Currently managing 40+ IT professionals, achieving a project completion rate of ###% on time and within budget by implementing agile and waterfall methodologies
  • Managing over 30+ IT and business team members for the end-to-end (E2E) implementation of multiple phase 2 Global ServiceNow integration projects
  • Implemented 4 hardware vending machine solutions integrated with ServiceNow, providing employees with simple, secure, 24/7 access to IT hardware and accessories at 3 corporate North America locations - Phase 1
  • Streamlined cloud-based ServiceNow IT solution for order-to-delivery process, enabling sourcing and shipment of new equipment directly to new hires efficiently, improving user experience, and reducing internal global tech resources
  • Upgraded and standardized meeting rooms to provide simpler user experience and improve technical support at the NY corporate site

Senior IT Project Manager, Contractor

CSL Behring
King of Prussia, PA
02.2022 - 08.2022
  • Managed the extensive scoping and planning of a Global ITSM ServiceNow and User Experience Optimization and Remediation project which will holistically focus on the following 6 key projects/deliverables
  • Led assessment of project scope, planned strategy, and timeline for implementation of ServiceNow ITSM redesign with target goal of improving End User Experience (EUX) process optimization
  • Implemented ServiceNow enhancements and upgrades to optimize service delivery, governance, and compliance, ensuring efficient role management and alignment with organizational goals
  • Streamlined global IT service management processes through Continuous Service Improvement (CSI) initiatives and harmonized Service Transition workflows, improving efficiency and user satisfaction across teams

Senior ServiceNow Project Manager, Independent Contractor

Raytheon Technologies
Houston, TX
04.2020 - 01.2022
  • Managed over 50+ IT and Business team members through the entire Software Development Life Cycle for multiple on-time implementations of ServiceNow ITSM Transformation project: including data migration/archival project
  • Collaborated with international business partners to create and implement project definitions, schedules, budgets, and objectives for projects ranging from small to large-scale
  • Successfully managed timely execution of System Integration Testing (SIT) with Workday and coordinated User Acceptance Testing (UAT) with over 50 global testers
  • Integrated ServiceNow with Workday, Conduent, Access Commander, PING SSO, and 8X8 Telephony
  • Managed client, company, and project team expectations by providing and supervising project metrics
  • Partnered with functional leads and teams for ServiceNow upgrades and monthly releases

Senior IT Project Manager, Independent Contractor

Major Decision LLC
Houston, TX
12.2019 - 04.2020
  • Developed and rolled out project plan, managing schedules specifically for UAT and Go-Live of a new startup web-based application using AWS, SendGrid, Drupal CMS, React, Stripe, Vimeo, and EasyAppointment
  • Created test plan strategies and test cases, managed UAT issue tracking via Jira, and oversaw vendor engagement and agile development work
  • Participated in development and marketing strategy planning

Senior IT Project Manager

Hewlett Packard Enterprise/DXC Technology/HP Inc.
Houston, TX
07.2013 - 12.2019
  • Led transformation and integration projects across technical and business disciplines, including CRM, HRIT, Global Regulation & Compliance, and Financial systems
  • Managed resources for projects, delegated work, and provided detailed instructions for timely project completion
  • Persistently managed IT and Business collaborations for successful requirement gathering and user acceptance testing
  • Executed release management initiatives to ensure on-time go-lives
  • Identified project risks, developed risk mitigation solutions, and managed changes to technical and business requirements and schedules in collaboration with global teams
  • Supervised HRIT Data Center transformation/migration project for 11 SAAS and custom applications

Summary

Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.

Also, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Timeline

Senior Project Manager, Contractor

NEWS CORP
12.2022 - Current

Senior IT Project Manager, Contractor

CSL Behring
02.2022 - 08.2022

Senior ServiceNow Project Manager, Independent Contractor

Raytheon Technologies
04.2020 - 01.2022

Senior IT Project Manager, Independent Contractor

Major Decision LLC
12.2019 - 04.2020

Senior IT Project Manager

Hewlett Packard Enterprise/DXC Technology/HP Inc.
07.2013 - 12.2019

Similar Profiles

CREATE PROFILE
CHANDRA RICHEY