CHANDRA ROSS
Rowlett,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Application Support Technician
Visualutions, Inc
05.2013 - Current
- Strong skills in server and server management
- Provide various training to clients
- Reviewing and analyzing trading partner & payer business requirements
- EDI and system senior level adviser and trainer
- Audit trading partner & payer responses and recommendations
- Account management for FQHC and RHC and medical and dental implementation
- EDI ANSI X12 - 835,837, 277, 299, 270 and 271
- Test software for defects, work with software engineers to resolve and implement updates
- Troubleshoot HL7 inbound and outbound issues using Mirth application
EDI On-line Technician II
GE Healthcare
08.2006 - 04.2013
- Managing and coordinating the testing of 5010 implementation with customers and clearinghouses
- Troubleshoot customer issues received from incoming calls or online ticketing process
- Mentor new employees and provide training for new mandates, application changes or enhancements, and refresher courses
- Provide customer support for electronic claim submission with clearinghouses and payers, eligibility inquiries, electronic statements and electronic remittances using the Centricity Practice Solutions EDI component
- Provide instructional EDI support to customers through verbal and written communications, webinars and WebEx’s to ensure client-based product competencies are understood and implemented
- Troubleshoot cash flow interruption caused by clearinghouses, payers, claim formats or customer actions and create an action plan to correct the problem
- Manage and prioritize plug-in defects with development and work on testing and implementation of new plug-in releases
Education
No Degree - Business Information Systems
The University of Texas At Arlington
Arlington, TXMedical Coding And Billing Specialist Program: CCI
CCI Training Center Inc.
Dallas, TXSkills
- Remote System Analysis
- HIPAA
- Network
- Application Support
- EDI ANSI X12
- Client Relationships
- HL7
- Secure File Transfer Protocol (SFTP)
- Data Analysis
- Diagnosis and Troubleshooting
- Microsoft Windows and Office
- Databases
- Analytical Skills
- Communication
Timeline
Application Support Technician
Visualutions, Inc
05.2013 - Current
EDI On-line Technician II
GE Healthcare
08.2006 - 04.2013
No Degree - Business Information Systems
The University of Texas At Arlington
Medical Coding And Billing Specialist Program: CCI
CCI Training Center Inc.
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