Chandra Schubring
West Bend,WI
Summary
Hardworking and reliable Patient Service Representative II with strong ability with working in a fast-paced environment. Offering Highly organized, proactive, and punctual with team-oriented mentality. Skilled in basic computer knowledge and software with the ability of being a quick learner to catch on fast. Adaptable and driven with a very strong work ethic and ability to thrive in team-based or individually motivated settings.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Aurora Health Care
01.2024 - Current
- Registers patients and obtains demographic and insurance information, verifies insurance coverage, collects co-pays, deductibles, and previous balances. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules and assists in solving moderately complex patient concerns. Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments. Assists department leadership with orientation and training for patient services staff. Prepares and submits claims to ForwardHealth for reimbursement for the Wisconsin Well Women's program, follows up on claims by tracking the status of submitted claims and resolves any billing issues to ensure timely payment.
Health Unit Coordinator/Certified Nursing Assistant
Advocate Aurora Orthopedic Surgery Center
03.2013 - 01.2024
- Delivers personal nursing assistance in pre- and post-operative situations.
- Room patients to pre-op rooms and obtain vital signs, including blood pressure, blood sugar, pulse oximetry, and heart rate.
- Answers phones, responds to patient alarms, and call lights.
- Documents activities and records patient information in EMR system.
- Uses mobility devices to transport patients when required.
- Collects specimens, monitors vitals and maximizes patient comfort.
- Fosters relationships with patients, family members, caregivers, and healthcare teams to achieve individual care plan targets.
- Assists RN'S with the discharge process of patients.
Health Unit Coordinator/Certified Nursing Assistant
Aurora Medical Center
03.2010 - 03.2013
- Providing direct patient care in a fast-paced hospital environment on the Medical/Surgical floors.
- Facilitated activities of daily living, including personal hygiene management, feeding, re-positioning, and ambulation.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented information in patient charts and communicated status updates to RN.
Environmental Assistant II
Aurora Medical Center
02.2008 - 08.2010
- Helped prevent spread of infections by sanitizing surfaces, furniture, and equipment.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Cleaned rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Swept and mopped stairways and hallways.
- Maintained clean, safe environment.
Education
State Certified Nursing Assistant -
Moraine Park Technical College
Fond Du Lac, WISkills
- Medical terminology knowledge
- Patient relations
- Communications (written and oral)
- Attention to detail
- Microsoft office experience
- Organization/Prioritizing/multitasking
- Experienced in EPIC healthcare Software
- Phone Etiquette
- Appointment scheduling
- Payment collection
- Data entry proficiency
- Electronic health records
- Patient follow-up
- Team collaboration
- Registration and scheduling
HIPAA compliance
Insurance verification
Patient confidentiality
Medical insurance
Directing callers
Verbal and written communication
Appointment confirmation
Flexible schedule
Patient registration
Payment processing
Patient identity verification
Punctual and hardworking
Certification
CPR Certified
Accomplishments
- Currently involved in the SHOUT Committee in my current role.
- Successfully Completed Digital Literacy, Basic Anatomy, and Medical Terminology courses at Moraine Park Technical College.
Timeline
Patient Service Representative II
Aurora Health Care
01.2024 - Current
Health Unit Coordinator/Certified Nursing Assistant
Advocate Aurora Orthopedic Surgery Center
03.2013 - 01.2024
Health Unit Coordinator/Certified Nursing Assistant
Aurora Medical Center
03.2010 - 03.2013
Environmental Assistant II
Aurora Medical Center
02.2008 - 08.2010
State Certified Nursing Assistant -
Moraine Park Technical College
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