Epic
Chandra Swenson
Medical Assistant
Astoria,United States
Summary
Compassionate Certified Medical Assistant accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring, and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Providence Seaside Hospital
Seaside, Oregon
04.2022 - 08.2025
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Medical Assistant
Yakima Valley Farm Workers
Astoria, OR
08.2019 - 08.2020
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Communicated with patients by phone and via written correspondence.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Positioned patients for optimal comfort prior to procedures.
Surgical Core Technician
St Johns Medical Center
Jackson, WY
05.2016 - 04.2019
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Analyzed patient chart data and identification to verify accurate information.
- Cleaned and sterilized operating rooms.
- Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Collected and prepared tissue specimens for laboratory analysis.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies, and disposing of waste.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
- Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.
Patient Financial Coordinator
Livingston Dental Arts
Afton, WY
07.2015 - 03.2016
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Helped patients obtain health care services by setting up referrals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant
Design Build Solutions
Wilsonville, OR
07.2014 - 08.2015
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Directed customer communication to appropriate department personnel.
- Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
Medical Assistant
First Hill Seattle
Seattle, WA
10.2011 - 10.2013
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Interacted with patients to gather and record data prior to blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Interviewed patients to verify test requisitions and patient identity.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Used aseptic techniques to maintain specimen integrity.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Labeled patient samples, double-checking information for accuracy.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Assisted physician by preparing patients for procedures including; EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature.
Education
Certificate - Medical Assisting
PIMA Medical Institute
Seattle, WA12.2011
High School Diploma -
Ketchikan High School
Ketchikan, AK05.1996
Skills
- Medical terminology
- HIPAA compliance
- Clinical applications
- Specimens collection and processing
- Data entry
- Venipuncture and phlebotomy
- Understands medical procedures
- Proper sterilization techniques
Certification
- Certified Medical Assistant (CMA/AAMA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Affiliations
- United States Navy
Quote
"If you know exactly what to be in life, you will become it that is your punishment. Actually not knowing what you want to be reinventing yourself every morning not being a noun but being a verb, being moving in life, not being fixed in life is a privilege"
Oscar Wilde
Software
Cerner
Microsoft Office Suite
Zoom
Microsoft Teams
Outlook
Gmail
Windows
MacOS
Interests
Hiking
Cooking
Crafting
Travelling
Timeline
Certified Medical Assistant
Providence Seaside Hospital
04.2022 - 08.2025
Certified Medical Assistant
Yakima Valley Farm Workers
08.2019 - 08.2020
Surgical Core Technician
St Johns Medical Center
05.2016 - 04.2019
Patient Financial Coordinator
Livingston Dental Arts
07.2015 - 03.2016
Administrative Assistant
Design Build Solutions
07.2014 - 08.2015
Medical Assistant
First Hill Seattle
10.2011 - 10.2013
Certificate - Medical Assisting
PIMA Medical Institute
High School Diploma -
Ketchikan High School
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