Chandra Walters
Reno,NV
Summary
Results-driven Customer Service Representative with expertise in strategy development and team building to enhance customer outcomes. Strong background in instructional design and CRM development, focused on improving customer satisfaction. Proven ability to identify areas for improvement, leading to enhanced performance and adaptability in evolving customer experience environments.
Overview
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Education Consultant
Aplus America
Reno, Nevada
02.2026 - Current
- Advised parents on Aplus America education programs, enhancing understanding of enrollment options.
- Reviewed application documents for accuracy and completeness.
- Guided families through admission and placement requirements, ensuring a smooth transition into educational programs.
- Handled customer inquiries and entered data in CRM, improving response time and data accuracy.
- Top seller amongst entire company three months running
Education Assistant
Paiute Tribe
Yerington, Nevada
09.2025 - 01.2026
- Customer service
- Data entry
- Student supply ordering
Recreation Leader
Douglas County
Gardnerville, Nevada
09.2024 - 09.2025
- Customer service
- Computer data entry
- All youth sports
Retail Store Manager
Scrap's Dog Co
Reno, Nevada
04.2012 - 10.2018
- Delegate employees daily duties
- Customer service
- Computer data entry
- Weekly ordering
Education
Associate of Arts - Criminal Justice
TMCC
Reno, Nevada 10.2012 - 12.2015
Skills
- Admissions counseling
- Enrollment processing
- Application screening
- CRM updates
- Client relations
- Management
- Phone sales
Certification
- Current CPR, first aid and AED certificati
- Nevada license insurance agent
- Nevada license cosmetologist
Accomplishments
- Top seller or entire company 3 months running
References
References available upon request.
Timeline
Education Consultant
Aplus America
02.2026 - Current
Education Assistant
Paiute Tribe
09.2025 - 01.2026
Recreation Leader
Douglas County
09.2024 - 09.2025
Associate of Arts - Criminal Justice
TMCC
10.2012 - 12.2015
Retail Store Manager
Scrap's Dog Co
04.2012 - 10.2018