Chandra Waters
Summary
A strategic director in educational program management known for high productivity and efficient task completion. I excel in communication, problem solving, and adaptability, ensuring effective team collaboration as demonstrated at Delaware County Literacy Council. With a track record of developing high-performing teams and enhancing program compliance, my expertise in process improvement and people management drives organizational success.
Overview
15
15
years of professional experience
Work History
Director of Student Support
Delaware County Literacy Council
01.2022 - Current
- Primary point of contact and lead agency service planning, including student recruitment, outreach, orientation, assessments, and placement
- Managed various databases and facilitates training for staff and students
- Assisted in recruiting, hiring and training of team members, provides leadership, guidance, support, mentoring of student support and workforce development staff, guided them to maintain high productivity and performance metrics
- Actively pursued knowledge of best practices and funder requirements through professional development
- Worked proactively to ensures that students are informed and have access to supportive services
- Provided strategic oversight and ensures program compliance, goal achievement, continuous improvement, and strong data practices
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Worked closely with leadership team and board of directors to improved project efficiency with strategic planning, resource allocation, and time management practices
- Established departmental performance goals and provided feedback for underperforming areas
Instructional Strategist
Chester Community Charter School
01.2019 - 06.2021
- Presented various instructional materials based on student needs using lectures, discussions, or supervised role-playing methods from prescribed curriculum
- Collaborated with teachers to coordinate instructional efforts
- Tutored and assisted students individually or in groups to support core curriculum to master skills by reinforcing learning concepts presented by teachers
- Analyzed assessment data and provided push-in and pull-out research-based interventions and monitored progress of students
- Adapted teaching methods and instructional materials to meet students' varying needs
- Observed students' performance and recorded relevant data to assess progress
- Maintained open lines of communication with teachers, administrative staff, and students
- Trained staff on using: Google for Education, Schoology, Go Guardian, etc
Site Manager
Community Learning Center
01.2017 - 12.2018
- Managed all operations of adult education center, one of five city-wide campuses in Philadelphia
- Planned and implemented team meetings, supervised staff
- Updated and created procedures for staff to ensure consistency
- Planned and coordinated scheduling of orientations and assessment sessions
- Entered and maintained data accurately: attendance, assessments, goals, and other information in Student Information Systems (SIS), ASAP and Canvas (LMS)
- Served as primary liaison to OAE, collaborated with internal and external personnel for purpose of implementing and maintaining programs and contracts
- Site Administrator of online courses, knowledgeable in adult learning practices and technology to provide support as well as direction within online classrooms
- Managed and entered company payroll which included accurately inputting weekly time sheets, monthly data, updating pay increases and time off accruals
Instructional Technology Specialist
Center for Literacy
03.2015 - 12.2017
- In house technology support person for staff and student, facilitated, scheduled classes and training sessions
- Administrator of LMS and Site Coordinator of Canvas which included online courses, creating course training content and enrolling users, offered technical and non-technical support to students, and staff
- Deployment of new computers, printers, peripherals and installed new software
- Developed and designed blended learning classes and integration of technology in lessons for adult learning principles, recommended implementation of new technologies and contributing member of Program Improvement Team
- Designed and facilitated workshop for computer literacy, Microsoft Office Suite, created training materials, power points, handouts, resume writing, and job applications
Technology Teacher
Computer Explorers at St Ann's School
01.2010 - 12.2015
- Facilitated smooth operation of computer lab and equipment
- Grading, attendance, lesson planning, teaching and classroom management
- Assisted with curriculum development and use of technology by staff and students
Education
Master Degree - Education
Wilmington University
Skills
- Cross-functional team leadership
- Strategic planning
- Program management
- Financial reporting
- Team buil
- Problem-solving
- Process improvement
Timeline
Director of Student Support
Delaware County Literacy Council
01.2022 - Current
Instructional Strategist
Chester Community Charter School
01.2019 - 06.2021
Site Manager
Community Learning Center
01.2017 - 12.2018
Instructional Technology Specialist
Center for Literacy
03.2015 - 12.2017
Technology Teacher
Computer Explorers at St Ann's School
01.2010 - 12.2015
Master Degree - Education
Wilmington University
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