Chandra Whisenant
Clovis,NM
Summary
Dynamic and customer-focused professional with a proven track record of delivering outstanding customer service across various industries. Adept at building strong relationships, resolving issues efficiently, and exceeding customer and client expectations. Known for adaptability in embracing diverse job roles while maintaining a consistent commitment to quality and customer satisfaction. Skilled in effective communication, problem-solving, and teamwork, ensuring seamless collaboration and exceptional experiences for both clients and colleagues. Passionate about creating positive and lasting impressions in every interaction.
Overview
14
14
years of professional experience
Work History
Universal Teller
Western Commerce Bank
12.2022 - 03.2025
- I am an experienced customer service professional as I answered a volume of phone calls as well as in person interactions and transactions daily together ranging from 40 minimum to 90 to max on average
- My expertise includes handling large transactions, delivering exceptional customer service, and implementing strong service models
- As a skilled banker and teller, I am detail-oriented when generating and analyzing reports, and I possess an understanding of banking processes
- My role as a qualified Customer Service Representative (CSR) has allowed me to expertly troubleshoot online banking issues and assist customers both in person and over the phone
- I have extensive experience maintaining secure environments and following strict protocols to uphold safety standards
- With exceptional communication skills and an ability to build strong relationships, I consistently promote a positive rapport with customers and coworkers, fostering trust and collaboration
Lab Technician
Dairy Farmers of America
06.2022 - 12.2022
- This job is a fast-paced environment that consists of multiple tests for milk and water samples to ensure customers receive the highest-grade quality product that Dairy Farmers of America can provide
- Maintained documentation on tests performed in a lab
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols
Temporary Lab Technician
Snelling
04.2022 - 06.2022
- Performed quality assurance tests on milk and water samples to uphold customer product standards
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
Teller
Western Bank of Clovis
11.2021 - 04.2022
- Assisted customers with deposits, withdrawals, and account inquiries
- Delivered superior customer service both over the phone and in person to address all banking needs
Delivery Driver
Schwan's
08.2020 - 10.2020
- Serviced multiple customers daily by delivering food items and sharing daily specials
- Responsibilities included conducting truck inspections, managing inventory reports, and ensuring secure handling of deposits at the end of each day
Route Driver
Imperial
02.2012 - 07.2020
- Utilized strong communication, organization, and time management skills to perform daily duties as a customer service representative
- Responsibilities included delivering supplies, around 30 stops a day, generating invoices, maintaining inventory accountability, scheduling delivery routes and restocking truck daily
- Also, performed operational checks on equipment and fulfilled administrative roles during staff shortages
Electronic Banking CSR
Amarillo National Bank
05.2011 - 02.2012
- Worked in a fast-paced environment handling customer service for electronic banking, servicing 50 plus customers over the phone a day, while still creating cards and trouble shooting
- Duties included contacting customers about possible fraud, resolving card issues, and managing ATM dispense errors
- Maintained accuracy while dealing with sensitive data
Education
General Associates Degree -
Clovis Community College
Clovis, NM12-2021
High School Diploma -
Wellington High School
Wellington, TX05-2009
Skills
- Service Excellence
- Goal-Oriented Mindset
- Maintaining Confidentiality
- Strong Work Ethic
- Customer Relationship Building
- Strong Verbal Communication
- Positive Interpersonal Skills
- Computer proficiency
- Building Rapport
- Friendly, positive attitude
- Customer Service
- Attention to detail
Timeline
Universal Teller
Western Commerce Bank
12.2022 - 03.2025
Lab Technician
Dairy Farmers of America
06.2022 - 12.2022
Temporary Lab Technician
Snelling
04.2022 - 06.2022
Teller
Western Bank of Clovis
11.2021 - 04.2022
Delivery Driver
Schwan's
08.2020 - 10.2020
Route Driver
Imperial
02.2012 - 07.2020
Electronic Banking CSR
Amarillo National Bank
05.2011 - 02.2012
General Associates Degree -
Clovis Community College
High School Diploma -
Wellington High School
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