Summary
Overview
Work History
Education
Skills
Timeline
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Chandra Williams

Boynton Beach,FL

Summary

Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Service Representative

Lawson Industries
03.2013 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Scheduled appointment to resolve more complex issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained and managed customer files and databases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Filed orders for numerous accounts
  • Ordered material for customers
  • Helped with day to day operations within the department

FILE CLERK

BETHESDA MEMORIAL HOSPITAL
02.2008 - 03.2013
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.

Warehouse Clerk

RX Distributions
04.2003 - 12.2008
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Boxed all needed medications
  • Sent to receiving department

Education

High School Diploma -

Lake Worth Community High School
Lake Worth, FL
06.1999

Skills

  • Warranty Service
  • System updates
  • Work Prioritization
  • Payment Acceptance
  • Inbound Call Management
  • Schedule Management
  • Understanding Customer Needs
  • Shipping procedures understanding
  • Filing
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Delivery Scheduling
  • Warehousing functions
  • Customer Relations
  • Appointment Scheduling

Timeline

Service Representative

Lawson Industries
03.2013 - Current

FILE CLERK

BETHESDA MEMORIAL HOSPITAL
02.2008 - 03.2013

Warehouse Clerk

RX Distributions
04.2003 - 12.2008

High School Diploma -

Lake Worth Community High School

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Chandra Williams