Chandra Williamson
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Hair Braider
Chan W Braids
11.2017 - Current
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
Claims Adjuster Tier 1
Farmers Insurance Group
12.2021 - 01.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Client Professional
RR Donnelly
03.2020 - 01.2021
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Machine Operator
Honeywell
05.2019 - 03.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
Credit Repair Agent
Financial Education Services
02.2017 - 03.2019
- Mentored junior staff members in mastering key concepts of credit repair management, fostering a supportive learning environment within the team.
- Facilitated educational workshops on financial literacy, empowering clients to make informed decisions about their finances.
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
Administrative Director
Genesis Academy
12.2015 - 01.2017
- Increased employee productivity through the development of training programs and performance evaluations.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
Claims Representative
MetLife Auto and Home
11.2013 - 11.2015
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
Customer Service Representative
Servicom
06.2012 - 11.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Case Manager
Stephenson County Health Dept
10.2009 - 10.2010
- Administered, directed and coordinated the activities of Teen Parent Services Program
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
DIPLOMA -
Freeport High School
Freeport, IL06.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Continuous improvements
- Coaching abilities
- Strategic Thinking
- Performance Improvement
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Accomplishments
- Doubled client base over a three-month period through innovative marketing efforts
- Supervised team of 12 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team of 5 in the development of Teen Parent Services Program.
Timeline
Claims Adjuster Tier 1
Farmers Insurance Group
12.2021 - 01.2024
Client Professional
RR Donnelly
03.2020 - 01.2021
Machine Operator
Honeywell
05.2019 - 03.2020
Hair Braider
Chan W Braids
11.2017 - Current
Credit Repair Agent
Financial Education Services
02.2017 - 03.2019
Administrative Director
Genesis Academy
12.2015 - 01.2017
Claims Representative
MetLife Auto and Home
11.2013 - 11.2015
Customer Service Representative
Servicom
06.2012 - 11.2013
Case Manager
Stephenson County Health Dept
10.2009 - 10.2010
DIPLOMA -
Freeport High School
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