Chandrakala Kota

· Delivered engaging and effective new hire onboarding and process training programs aligned with Amazon's safety, quality, and performance standards.

· Developed and maintained standard operating procedures (SOPs), training materials, and job aids using internal tools and Learning Management Systems (LMS).

· Conducted one-on-one coaching and group sessions to reinforce learning and improve employee performance across various operational functions.

· Tracked training completion, compliance, and performance metrics; reported progress to Learning Coordinators and Operations Leaders.

· Partnered with Area Managers and Process Assistants to identify training needs and implement continuous improvement strategies.

· Facilitated cross-training and upskilling initiatives to support labor flexibility and drive operational excellence.

· Conducted audits and refresher sessions to maintain process accuracy, safety adherence, and productivity levels.

· Supported launch and ramp-up activities for new programs or buildings by delivering scalable training solutions.

· Acted as a role model for Amazon’s Leadership Principles, promoting a positive and inclusive learning environment.

· Utilized feedback and data to evaluate training effectiveness and improve content delivery.

• Developed and implemented HR policies to enhance workplace culture.
• Managed recruitment processes to attract top talent for various departments.
• Facilitated employee onboarding and orientation programs for new hires.
• Conducted training sessions on compliance and company policies for staff.
• Coordinated performance appraisal systems to evaluate employee progress.
• Maintained employee records and HR databases for accurate information tracking.
• Collaborated with management to address workforce planning and staffing needs.
• Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
• Drafted job descriptions based on current roles within the organization.
• Developed and implemented HR strategies to improve employee engagement and retention.
• Responded promptly to employee inquiries about policies or procedures.

· Creating a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments.

Designed and implemented a new HR onboarding program.

Launched an innovative Walking for Wellness program.

Initiated exuberant, creative ways to motivate employees by introducing customer service awards, Employee Appreciation Days, Acts of Kindness, etc.

Created monthly newsletters, and arranged monthly employee events.