Summary
Overview
Work History
Education
Skills
Timeline
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Chandrakalavathi Bireddy

Bentonville,AR

Summary

Experienced Application Support Specialist with strong expertise in Guidewire ClaimCenter Version 9, SQL, ServiceNow, Jira, Confluence, CyberArk, AppDynamics, and Gosu. Adept at performing daily health checks to ensure the application is functioning optimally. Proficient in managing and executing production changes, performing minor code fixes based on user requirements, and troubleshooting issues to ensure seamless application performance. Skilled in CyberArk log checking to manage security incidents and experienced in using Jira for issue tracking and Confluence for creating comprehensive documentation. Strong focus on incident management and change management through ServiceNow to ensure effective issue resolution and user satisfaction.

Overview

3
3
years of professional experience

Work History

Product Specialist

Cognizant Technologies Solutions
12.2019 - 02.2023
  • Performed Daily Health Checks: Conducted health checks on the Guidewire ClaimCenter Version 9 application at regular intervals to ensure the system was fully operational. This involved reviewing server logs, application performance metrics, and database health to identify any potential issues before they could escalate. Proactively detected and resolved minor issues, ensuring the application’s uptime and reducing disruptions to end-users.
  • Worked on Data Changes Based on User Requirements: Collaborated with business users to understand their requirements for data modifications and implemented those changes within the ClaimCenter application. Ensured that all data modifications were accurately performed while maintaining data integrity and aligning with system architecture.
  • Worked on Production Changes and Code Fixes: Actively participated in production deployments and updates, ensuring that all changes aligned with user requirements and were tested thoroughly before being implemented in the production environment. Applied minor code fixes in Gosu to resolve application bugs or improve functionality as needed.
  • Expertise in CyberArk Log Checking and Security Incident Management: Regularly performed log analysis using CyberArk to identify and manage security incidents related to application access.
  • Proficient in Jira for Issue Tracking and Ticket Management: Managed Jira tickets, ensuring that incidents, tasks, and change requests were properly tracked, prioritized, and resolved. Facilitated clear communication between support, development, and business teams, ensuring timely and effective issue resolution.
  • Managed Incidents, Problems, and Change Management with ServiceNow: Utilized ServiceNow to manage the full lifecycle of incidents, problems, and changes. Ensured that issues were properly categorized, assigned, and tracked until resolution and also ensured that changes were implemented in a controlled manner to minimize risk.
  • Experienced in Confluence for Documentation: Used Confluence for creating and maintaining comprehensive documentation, including knowledge bases, troubleshooting guides, and process documentation. This ensured that team members had easy access to accurate and up-to-date information, fostering knowledge sharing and collaboration.

Education

Bachelor of Technology - Computer Science

Narayana Engineering College, Nellore
05-2019

Skills

  • Programming Languages: Gosu, SQL
  • Tools: ServiceNow, CyberArk, AppDynamics, Jenkins, Git, Jira, Confluence
  • Operating Systems: Linux
  • Other: Issue resolution, troubleshooting, performance monitoring, user support, minor code fixes, application customization, log analysis

Timeline

Product Specialist

Cognizant Technologies Solutions
12.2019 - 02.2023

Bachelor of Technology - Computer Science

Narayana Engineering College, Nellore

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Chandrakalavathi Bireddy