ChandraMouli Vaithiyanathan
Little Elm,TX
Summary
Experienced in designing and optimizing Contact Center and Collaboration solutions, specializing in seamless integration and deployment. Expertise in end-to-end solution planning and advanced troubleshooting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Leader
Cisco Systems
07.2014 - Current
- Represent Cisco as a prominent speaker and subject matter expert at major industry conferences and events, sharing insights on Webex Contact Center, Contact Center AI, and other innovations in the contact center domain.
- Act as a focal point for large account networks problem resolution
- Collaborate closely with product management teams to translate partner feedback into actionable product improvements, helping to shape the product roadmap in alignment with customer needs and market demands
- Work on Complex and diverse problems where analysis requires an in-depth evaluation of factors with imaginative and innovative troubleshooting and experiments
- Serve as the primary technical resource for Cisco’s strategic partners in deploying and managing Webex Contact Center (WxCC) solutions
- Conduct in-depth enablement sessions, workshops, and trainings to ensure partners have a strong technical understanding of the platform
Senior Engineer
PAREXEL Internationals
06.2014 - 07.2015
- Serve as the technical lead for Webex Contact Center deployments in the UK, ensuring compliance with local standards. Develop tailored business process flows and mentor junior team members to uphold technical excellence and best practices.
Solution Consultant
Wipro Technologies - Cisco
01.2007 - 06.2014
- Lead the design, strategy, and testing for Cisco Cloud Solutions in Contact Center and HCS, ensuring scalable, customer-focused implementations. Oversee quality assurance for multi-channel UC/UCCE products, developing rigorous testing methodologies to meet Cisco’s reliability standards across voice, chat, email, and social channels.
Customer Support Engineer
HCL Infosystems
11.2003 - 01.2007
- Provide pre-sales support and customer demos for Tandberg Video Conferencing solutions, and design and implement Ericsson ACD, PBX, and MD110 voice communication networks across the ASPAC region.
Education
Bachelor of engineering - Electronic & Communication
Bharathiyar University
01.2002
Skills
- AI in Contact Center
- Webex Contact center products
- Product Management
- Cisco UC/UCCE
- UCCE/ PCCE
- Quality Assurance
- Ericsson MD110
- Project leadership
- Design development
Accomplishments
- Delivered impactful presentations on Webex API and AI in Contact Centers, drove partner feedback into product enhancements, led A2Q quality assurance initiatives, and enabled strategic partners in deploying Webex Contact Center solutions.
Certification
- CCIE in Collaboration, 53985, 09/16
- Certified PMP, 08/17
- Amazon Solution Architect, 04/18
Timeline
Technical Leader
Cisco Systems
07.2014 - Current
Senior Engineer
PAREXEL Internationals
06.2014 - 07.2015
Solution Consultant
Wipro Technologies - Cisco
01.2007 - 06.2014
Customer Support Engineer
HCL Infosystems
11.2003 - 01.2007
- CCIE in Collaboration, 53985, 09/16
- Certified PMP, 08/17
- Amazon Solution Architect, 04/18
Bachelor of engineering - Electronic & Communication
Bharathiyar University
Similar Profiles
Kevin BrannanKevin Brannan
Senior Account Manager at Cisco SystemsSenior Account Manager at Cisco Systems
Somu JayaramanSomu Jayaraman
Senior Technical Solutions Architect at Cisco SystemsSenior Technical Solutions Architect at Cisco Systems
Ankur SinhaAnkur Sinha
High Touch Operations Manager at Cisco SystemsHigh Touch Operations Manager at Cisco Systems